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Sustainability | dtac blog - Part 7
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Sustainability

dtac reopens 5 dtac halls

As per dtac’s strict regulations pertaining to COVID-19, five shops, know as dtac halls, were temporarily closed Feb 27-Mar 13, due to possible exposure to returning visitors of at-risk countries. After a 14-day quarantine, all employees show no sign of COVID-19. And the shops were fully sanitized before reopening. The dtac halls are located at Central Rayong, Central Westgate, Central Nakhon Si Thammarat, Central Rama 3 and Central Surat Thani. dtac has very strict regulations for employees which impose two-week self-quarantine for any visitors of at-risk countries, daily temperature checks, and obligatory face masks for all customer-facing personel. More details on dtac Internal Regulations Pertaining to Coronavirus (Covid-19) Containment here. In addition to making hand sanitizer available for all employees and customers, dtac cleans shops with sanitizer on a daily basis. dtac Hall at Centra Suratthani dtac Hall at Centra Rayong dtac Hall at Centra Nakhon Si Thammarat  

King Rama V’s great great granddaughter follows him to Norway

For a few days only, the historic Customs House on the Chao Phraya riverfront is open to visitors. Previously an office to levy taxes on traders entering and exiting the country, it is briefly transformed into an exhibition space for occasionally for the “Hundred Years Between”, celebrating the 115th anniversary of Thailand-Norway diplomatic relations. The photo exhibition features the vastness of the Norwegian landscape taken by Thanphuying Sirikitiya Jensen, the great, great granddaughter of King Rama V. She retraced the late king’s footsteps in the Norwegian landscapes which his majesty recounted so wondrously in letters to his daughter. In addition to her photography, she wrote letters to the king, an illusory dialogue that sparks existential contemplation. “This photo exhibition may not exactly follow King Chulalongkorn’s visit to Norway place by place. But the heart of my travel in Norway this time is to reflect on the key idea of his [King Chulalongkorn’s] visit and that is the exploration of the nature in forging ancestral connections that traverse both time and space. And coincidentally, the Customs House was also the reception venue for the return of his visit to Europe,” said Thanphuying Sirikitaya. “Thailand and Norway share a deep connection and…

As dtac announces Q4 growth, its executives share their 2019 turning points

dtac just revealed a second consecutive quarter of growth (read about it here). We asked its executives to look back on 2019 and share their personal view on dtac’s turning point. Alexandra Reich, Chief Executive Officer “I felt the second quarter of 2019 was a major turning point for dtac. After a very rough Q1, it was the first time we saw the numbers reflect all the hard work we had put into improving the network experience. Churn decreased and complaints were half what they had been in October 2018, at the height of our end of concession transition. At the same time, dtac’s teams really unleashed their inner giants in a passionate hackathon where over a hundred of our colleagues participated. In addition to launching our first squads working according the agile methodology, it was the very beginning of our change story.” Dilip Pal, Chief Financial Officer “My strong belief is that the turning point for dtac is when we renewed our focus on the customer’s point of view. For example, we switched from internal network metrics to a granular measure of network NPS [net promoter score, a customer satisfaction score]. This brought up several problems that we had…

What if crowdsourcing could make Thai children love school

INSKRU is a platform to empower Thai teachers with better course material—and 2019 is the year it really took off! Chalipa Dulyakorn, a graduate from Chulalongkorn University in industrial design, is passionate about teaching. But she also feels traditional classes fail to grab Thai students’ interest and imagination. In 2017, she started INSKRU, an online platform that equips Thai teachers with more engaging course materials. This year, it made learning more enjoyable for over one million students. “I wanted to do something impactful. Something I could continue doing after I graduated. My goal is to make students happier and more active in class, but it’s a difficult task for teachers. I saw a need for a platform where they can share and further develop ideas,” she explains. INSKRU provides a blogging platform for teachers to share their pedagogical techniques and success stories with others. The online community also inspires them to create fun and engaging learning environments. Ideas can range from teaching English tenses through a lip sync battle to learning about social roles from popular music videos. But Chalipa says the ideas also need to be relevant and practical to follow. “The coolest ideas often belong to teachers from…

The Dream Team Reinventing the Customer Feedback Loop

They joined a hackathon out of curiosity and ended up building a world first that puts customers at the heart of dtac’s network improvements. Thapakorn Dokmai, Wanchan Islargumpot, Akebordin Duangphoommes, Orraphan Saengsawat, Sirin Pakdeesrisakda, and Montree Monkhetkorn are all dtac employees, but they come from completely different backgrounds and divisions, from marketing to software development. What brought them together was a “hackathon,” a three-day workshop to brainstorm ideas, prototype them, and pitch them to a jury—which in this case, included very big names from Thailand’s startup scene. Ten months later, their project, a complete outlier in the global telecoms industry, launched in its trial phase. “When the team first met, we didn’t know exactly how dtac would make the improvements it promised,” says Thapakorn. “But with the launch of the ‘never stop’ tagline, we felt it was a strong show of honesty and commitment. It showed dtac was here to stay and fight back!” With that in mind, Tapakorn and the team set out to tackle their number one concern: how dtac deals with customer complaints about network quality. “We’d hear grumbling from friends and family. But there was no easy way to know exactly where they had encountered a…

An architect’s story of escaping burnout to follow his passion

In 2019, architectural photographer Chaovarith Poonphol took big risks to reach for his dream job. Chaovarith Poonphol was an architect at A49, Thailand’s most renowned architectural firm. He worked there for seven years, starting as an intern before moving up the ranks to senior architect. In parallel, he was becoming an increasingly sought-after architectural photographer. The pressures of both jobs piling up, he suffered a major burnout. This is the story of how he bounced back and landed in the field of his dreams. “For three years I had been thinking about quitting my job to become a photographer. But I wasn’t sure if I could make a living out of it. Eventually, there were more and more people coming to me with photography work, and I started getting calls from people being recommended by my previous clients. It started too look like I could really make this my job, but the pressure of having two jobs started to take its toll,” says Chaovarith. Back then, Chaovarith was a full-time architect on weekdays and a freelance photographer on weekends, shooting the hottest new buildings around the country. As his freelance career took off, his work appeared in several magazines and…

Get creative at Samyan Mitrtown’s Triple Y Hotel

The recently opened Samyan Mitrtown operates 24/7 and brings a slightly different focus compared to most malls thanks to more shops and services focused on education, co-working, crafts and fitness. Connected to the MRT by a  tunnel that was mobbed by throngs of selfie-takers, Samyan Mitrtown was an instant hit with students and office workers in the nearby Chamchuri Square. What most of the crowds have not yet experienced is Triple Y Hotel & Residence, a mixed-use project on Samyan Mitrtown's 7th- 33rd floor, divided into a hotel (7th-11th floor) and residence (11th-33rd floor). Triple Y Hotel & Residence sticks to to the project's ‘Urban Life Library’ tagline, and the aim of being a ‘forever learning space for every range of ages.’ In support of the changing ways of work at nearby companies such as dtac, these spaces could combine perfectly to host hackathons and workshops over several days. In ad, SAMYAN Mitrtown Hall can host even larger events. In the hotel part,  rooms range from 17 square meters  for solo travelers to ‘Studio Suite’ which can house up to 6 people. And locals will be particularly interesting in the  co-working space. As for the Triple Y Residence, it offers…

“dtac arsa langbaan”, dtac’s flood damage restoration project. The real volunteering spirit of dtac.

dtac will always be there when Thai people needs help The tremendous flood at Varin Chumrab district, Ubon Ratchatani province caused a major destruction to the people in northeastern area. Apart from a destruction and dispersion of their properties and belongings, affected people’ s residences have been piled with debris and dirty sediments. The piles were heavily layered that people could not even return to reside in their residences. To make the situation worsen, flood water got locked in places caused the spread of bacteria and caused many sickness to residences. Majority of people could not restore their houses ิั themselves because the damage was in a critical level. Some of the house were totally perished in the raging stream. Part of residences were seniors and fatally-ill people who could not even help themselves. This problem was a main concern for the Mirror Foundation so they  established the house restoration mission. Their mission aimed to return people to their houses as swiftly as possible. Dtac has agreed that this needed to be the first priority, hence offered to help by cooperating volunteering project. To support The Mirror Foundation’s strong endeavor , dtac established “dtac arsa langbaan” project which were consisted…

Tackling the online threats children are facing every day

We are living in the digital era which means everyone easily have an  access to internet but internet also has its threatening demeanor, cyberbully for example. The group of people who are harmed by Cyberbully are mostly kids and adolescents who have little to no idea of how to protect themselves on the internet. To make the matter worse, their parents and teachers seem to have no idea too. This is when dtac came up with Safe Internet program campaign to protect kids from digital threat. dtac, together with teachers will create strategy to protect kids from Cyberbully. We have a chance to discuss with K. Rachaya Kulnapongse, AVP Sustainability of dtac toward Safe Internet Campaign. Cyberbully is a common thing everyone can face but kids can’t cope it well and have no protection scheme whatsoever. Mostly, when they are threatened with Cyberbully, kids tend to keep it to themselves and rarely consult their parents or teachers because they don’t think these two group of people can help them.This fact inspires us to educate teachers because they can provide a protection for kids at school. dtac has conducted a research and the result came up that 90 percent of teachers…

The sustainable coffee CEO empowering Thailand’s Northern farmers

Thrilled is the understatement for the opening of Never Stop Café x DoiTung, the newest Café on 32nd floor, dtac house. This special café is not just for delectable coffee and hangout spot but it is packed with the Social Enterprise background while stand strong with dtac’s motto. We have a chance to get the insight M.L. Dispanadda Diskul (Khun Duke) Chief Executive Officer, Mae Fah Luang Foundation under Royal Patronage. Khun Duke has given us a better understanding and insightful aspect toward the social enterprise background of  Never Stop Café x DoiTung The start of Never Stop Café x DoiTung When we learned that dtac will open a concept café for their employees, we are thrilled with excitement because dtac and Mae Fah Luang Foundation have shared a valuable history together. Some time around 6-7 years ago, Mae Fah Luang Foundation has created contents to expose the true prices of  agriculture goods to protect local farmers from unfair pricing. Dtac, at that time, helped us distributing this content which created a great impact for local farmers. Knowing that dtac planned to open café, we put an effort to collaborate and make this café come true. Why dtac? When it…