Product & Services

Keeping business connected to customers and employees despite COVID-19

The COVID-19 epidemic has had a devastating impact on businesses. Tourism must contend with a near-total travel ban. Global logistics have been disrupted by lockdown measures. Shopping malls and restaurants have faced weeks-long closures. And consumer confidence is at a record low. With thousands of small, medium and large enterprise clients, dtac has seen firsthand the many struggles businesses must face during this difficult time. In dtac’s Business Group, Chinthanadit Pornsirikiat, an assistant manager, has a client portfolio of around 100 clients in a wide range of sectors, and all were affected. BETTER DIGITAL SERVICES “My first impulse was to reach out and ask them how they were coping with the situation. While we’re practicing social distancing and remote working, staying connected is so important. We should keep them connected. It goes beyond provider-client relationships. We go through good times and bad times together and we’ll survive together,” he said. Indeed, many businesses rely on direct contact and dtac’s shops for service—many of which were shutdown throughout March and April. Before the COVID-19 outbreak, 80 percent of customers relied on shops to make payments. With the support of people like Mr. Chinthanadit, business owners quickly discovered other channels could be equally,…

dtac CEO: “Supporting Thailand in the New Normal”

Dear customers, The threat of COVID-19 infections will end one day, although it will be many months. Even so, we are in a new normal that is here to stay no matter what: Digital channels will grow even more quickly than we had anticipated. Certain forms of social distancing measures will remain indefinitely. Recovering from the COVID-19’s economic impact will take a long time. Change is always scary but dtac responded to the COVID-19 situation quickly and effectively. And we will continue to do so. DIGITAL CHANNELS In March, dtac saw an explosion in the use of productivity apps like Zoom and Office 365. Usage of the dtac app also grew by 30 percent since the emergency decree, while daily user on dtac.co.th increased by 40% for the same period (March 25-April 23). We supported these changes with numerous measures for our customers: New packages with free data on productivity apps that are essential to Thailand’s economy. Incentives for new users of the dtac app, such as free data. Contingency measures to both maintain and continue developing our network. On the last point, dtac can continue to operate its Network Operation Center even if our headquarters were shut down. (In…

The dtac call center agents supporting Siriraj Hospital’s patients

“Hello there! I’m calling you from Siriraj Hospital. Have you ever tried the telehealth service from Siriraj Hospital?” Thus begins the dtac call agent’s pitch to a patient with a chronic health condition. She’s not calling to help them with their dtac subscription, but has volunteered to support Siriraj Hospital, one of the country’s designated hospitals to receive COVID-19 patients, on a mission to encourage patients to employ digital channels that are safer and less resource-intensive for the hospital’s staff. “As the spread of the deadly virus continues, general patients and those with chronic disease are recommended to avoid face-to-face interaction because they’ll risk getting infections, especially at Siriraj Hospital. Therefore, online medical consultations are encouraged for patients during this time,” said Visit Wamwanich, director of Siriraj Hospital. Siriraj Hospital is the oldest hospital in Thailand, founded by King Chulalongkorn in 1888 with the aim at providing public health services. The spread of COVID-19 pandemic has had a deep impact on various sectors, particularly medical and public health services. Providing the usual public health service during the COVID-19 crisis is a key mission for Siriraj Hospital. “That is why we developed Siriraj Connect, a telemedicine solution, providing medical services from…

House of Gold: A historic Thai restaurant survives the COVID era

The spread of the novel coronavirus outbreak impacts people’s finances and lifestyles. Street food vendors and restaurants among those who are hugely affected during this difficult time due to social distancing measures. dtac, as a member of the Samyan neighborhood’s community, is fulfilling our mission to connect people to what matters most by featuring the area’s most delicious foodie spots in the series #SaveStreetFood. Ruen Urai may appear as an odd choice for our series. It serves fine Thai cuisine in an elegant ambience (Ruen Urai means House of Gold). But it too has had to respond to the COVID-19 crisis by whipping up boxed lunches at very reasonable prices—street food from a gourmet kitchen. Located just a five-minute walk from the dtac headquarters at Chamchuri Square Building, the restaurant is an “oasis” hidden in the hustle and bustle of Bangkok. Surrounded by a small garden, Ruen Urai itself is a century-old traditional Thai house, which was built in the central plains style with golden teak wood. Woraset Vitayakul is the current owner of Ruen Urai. His family’s two-rai compound includes the Rose Hotel and Rose Residence in addition to the restaurant. It can be accessed both via the alley…

Celebrated Architect and Foodie Duangrit Bunnag’s Favorite Bites

This post is contributed by prominent Thai architecture Duangrit Bunnag Over the past month of the city lockdown, many of you might have had a chance to improve your online shopping and food ordering skills through various mobile apps. I’m one of them who started using and practicing food ordering online and I’m now very good at it! And I believe once food restaurants are allowed to reopen and dine it, online food ordering habits will persist. These are my favorite spots to order from these days: Tang Hong Phochana Here is one of my top-of-mind eateries, Tang Hong Pochana. This Chinese shophouse serves Harn Palo (Chinese-style stewed goose). It’s perfectly paired with steamed rice. It’s also best ordered with a side of vegetables and soup; stir-fried kanaeng and Sichuan soup with pickled lettuce. It’s shame that the side dishes are not served through delivery. We might need to wait until the situation turns to normal. Sri Yan Beef Ball It’s my favorite soup with beef balls. What I strongly recommend is vermicelli noodles with tendon beef balls. You should go double. Don’t forget to season with a half of spoon of chili and vinegar sauce. Superb! Four Seasons Chinese…

dtac #savestreetfood campaign: good deals for a good cause

Tam Jai Pak Took Wan Suk’s May discounts support food vendors hit by COVID-19 shutdown April 29, 2020 – dtac reward has new promotions for the ‘Tam Jai Pak Took Wan Suk’ campaign in May to support small restaurants and street food vendors who are facing decreasing income due to the COVID-19 crisis. This month, dtac customers will receive special discounts when ordering via foodpanda, GET, and Skootar, the latest food delivery platform joining dtac reward. Offers are available every Friday on May 1st, 8th, 15th, 22nd, and 29th 2020. Customers can register for these privileges via the dtac application. Lih Ren How, Chief Marketing Officer of Total Access Communication Public Company Limited or dtac, said, “dtac never stops helping our customers during the COVID-19 crisis, including free data, free call minutes and discounts on delivery apps. At the same time, we want to help our partners in the food business, especially street food vendors. With dtac reward, they can reach dtac’s millions of customer through easy-to-use digital channels. This will help them maintain their cash flow, and allow their customers to keep eating their favorite street bites!” dtac reward’s ‘Tam Jai Pak Took Wan Suk’ to Save Street Food…

Managing stress during the time of COVID-19 with five amazing dessert places in Bangkok

This post is by food blogger @bangtao The outbreak of coronavirus disease 2019 may be stressful for people. Fear and anxiety about a disease can be overwhelming and cause strong emotions in all ages. But one of the methods helping you relief some tensions is “dessert”. Stressed is desserts spelled backwards. And Bangkok offers you tons of places to curb our sugar craving. As a Bangkokian and a dessert person, I would like to suggest you five dessert places around Bangkok, which I guarantee their savories. Kanom Krok Kao Wang (Crispy grilled coconut cakes) Ratchawat area of Dusit is a must for those wishing to take part in Bangkok’s culinary abundance. It is always vibrant from dask till dawn. And one of its highlights is Kanom Krok Kao Wang or crispy grilled coconut cakes. Its name is sought after the royal family are said to buy here. They are made in a pan with iconic round indentations, creating a little cup of goodness that’s crisp on the outside and soft, warm and custardy on the inside. You can choose both plain or with topping, which offers different taste and texture. Sarinthip, Thai crispy pancake Want something light to bite? Khanom Bueang…

From globalization to pandemic: How dtac manages its supply chain to keep customers connected

The world has become more interconnected in the last few decades. People, businesses and information in different parts of the world can be more easily integrated thanks to the emergence and evolution of Information Communication Technology (ICT). Globalization creates the free flow of trade and production, including outsourcing and offshoring of supply chains. Information technology plays a critical role in connecting the world through the internet. And the humble SIM card is one of the key elements in the connectivity supply chain. At dtac, there is a regular demand of SIM card (around 1.5 million per month) in addition to ten million cash cards every month (cards that contain a stored balance which can be used to top up a subscription). The spread of COVID-19 has had an inevitable impact on the global supply chain, which includes SIM and cash cards production. “The pandemic doesn’t only impact production, but also logistics, due to the state of emergency decree and curfew. There are unplanned events all the time these days. And this is challenging our team to be aware, analyze and make a decision in a timely manner to still keep our customers connected. This is our purpose at dtac: connecting…

5 noodles bowls that can sustain you through the self-isolation Written by Sawitri Rochanapruk

This is a guest post from June Sawitri, the well-rounded actress, MC, foodie and influencer. You might have seen my Instagram stories containing a wide variety of eateries via @Junesawitri. It truly reflects my passion in food as I believe that good food can bring you a good mood, especially during quarantine. Although restaurants are closed right now, you can still get delivery at home straight from these delicious venues! Under the third episode of Food Review by dtac blog, I’ve been invited as a contributing writer to recommend my favorite food—and that would be noodles. To me noodles provide us a great mix of texture and a variety of flavors. And each shop has its unique secret recipe that is so tempting. Let me introduce you my favorite noodle shops to brighten your day in self-isolation. Sawang egg noodles When it comes to egg noodles, the legendary Sawang noodles is my all-time favorite with 100% guarantee on quality. Noodles are cooked perfectly, mixed with aromatic fried garlic oil and crispy texture of pork crackle and minced preserved vegetable. Regularly, BBQ and crispy pork are well served on top of egg noodles, but here it is different with smoky aroma…

dtac CEO on COVID-19: “We vow to stay by your side.”

This is a message from Sharad Mehrotra, CEO of dtac. Mr. Mehrotra, who is originally from India, joined dtac in early 2020. He lives in Bangkok with his wife and two teenage daughters. Dear dtac customer, The COVID-19 crisis is a journey into the unknown. No one knows how or when the pandemic ends. And we must reinvent how we work and live every day. Remaining connected to one another has therefore never felt so critical to our safety, productivity and happiness. 24/7 NETWORK IMPROVEMENTS I’m humbled by our customers’ continued support and the determination of dtac’s teams. Our network field operations continue to work 24/7, upgrading the network nationwide to never stop improving the experience for all our customers. By adding sites and Massive MIMO technology, we aim to triple our data capacity within 2020, and are now particularly focused on residential areas, to which data usage has shifted due to a rise in “work at home” policies. UPGRADED DIGITAL CHANNELS We have also maintained over 125 shops open throughout Thailand, an essential way for customers who cannot be serviced digitally to remain connected. At the same time, we are working hard to make your digital experience as…

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