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dtac story | dtac blog - Part 5
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dtac story

This Earth Day, Stay Connected While Enjoying a Low-Carbon Walk ‘N Ride Tour of Chanthaburi

20 April 2022 – It’s a hard truth, but nearly everything we do emits some volume of carbon dioxide into the atmosphere which in turn contributes to climate change and global warming. For example, when we drive our car, we are responsible for approximately 2.3 kilograms of CO2 for every liter of petrol our car consumes. Powered by electricity, the digital realm is no different. As we surf the internet, our connectivity indirectly leads to power consumption and carbon emissions through our mobile networks. Even a quick minute-long call translates to 57 grams of CO2 emissions. dtac is working towards reducing our carbon footprint by 50% by 2030. This is a formidable goal, given that our mobile network is responsible for majority of the company’s net energy consumption, along with energy consumed by data and network centers. To cut our carbon emissions efficiently, we are leveraging a cross-functional approach utilizing data analytics, finance and deep telecom engineering to identify energy efficiency opportunities at cell sites. Consumption on such cell sites is directly optimized through a range of initiatives involving technical rectifications or even modernization of facilities, while working with different stakeholders (e.g. landlords, enterprises, authorities). in the process. We are also upgrading our base…

On the occasion of International Women’s Day, Wikipedia mobilizes its power to ensure that content about Thai women will be on a par with the global level of equality

Although the world’s population is comprised of more women than men, a gender imbalance in digital content exists. In fact, content for women and from female content creators is significantly less than their male counterparts. According to Dr. Athikhun Suwannakhan, President of Wikimedia Thailand, an International Women's Day event (IWD), hosted on March 8 reflected the challenges faced by Wikipedia in correcting the gender imbalance around the world. Over 80% of content editors are male, thus resulting in biased content with a male-centric perspective. For instance, in Spain and Italy, content refers to women as the "wives" of men. This could convey the idea that men are “the owners" of their wives. Consequently, this implies that men are superior to women. The Wikimedia Foundation, in partnership with UNESCO in Thailand held an edit-a-thon on International Women's Day in 2019. Held under the banner and special hashtag #wiki4women a project titled “Women hidden from history”, the “Edit-a-thon" sought to raise awareness of women who are often overlooked or concealed from world history.  Volunteers collaborated on editorial projects that documented women and their stories through the translation of articles on Wikipedia, whilst also compiling information based on important (prominent) books and documents.…

How diversity and inclusion can foster inclusive innovation at dtac #BreakTheBias

Diversity is a key to driving successful business. Research shows diverse teams tend to outperform their peers and are more innovative. To celebrate diversity and International Women’s Day 2022, dtacblog spoke with our data scientists from dtac’s Technology Group to learn more about their experience as women working in the tech and mobile industry. Women in Tech Pailin Ittiwattanakul, Piyanuch Chaipornkaew, and Dr. Thida Pongsanguansin are members of the Data Analytics team of dtac’s Technology Group. Ms. Pailin’s key responsibility is analyzing data, while Ms. Piyanuch and Dr. Thida focus on developing machine learning models to detect any errors or abnormalities in the network to ensure timely responses and predict the Net Promoter Score (NPS) which measures customer satisfaction in network experience. These machine learning models allow the team to identify better and more accurate preventive measures. Aside from this, their team also harnesses the power of data gathered from cell sites nationwide to increase power consumption efficiency in the network operations, which will put dtac closer to its ambition to halve its greenhouse gas emissions by 2030. “Diverse teams enjoy a synergy of distinctive strengths among their members. For example, women are often perceived to be more detail-oriented and…

Can technology make us love in-store shopping all over again?

Pushed by COVID-19, Thai consumers are embracing online shopping for much more than just electronics, fashion or beauty products. Be it a latte or a sofa, anything can now be delivered at one’s home in just a few taps. But where does that leave physical retail? To find out, dtacblog spoke to Raewat Tankittikorn, the head of dtac’s Channel Excellence division. Mr. Raewat leads a team of experts reinventing the in-store experience for consumers. By using data-driven AI and automation, dtac is making shopping in real life as smooth, personalized and fast as buying from an app. “Today, dtac shops are completely paperless. You can get a new SIM in minutes without filling out any forms or making any copies of your ID. It used to take 10 times more time and leave a paper trail that put customers’ identity at risk. And this is just the beginning, we’re continually improving the in-store experience by making it more digital,” he tells us. At the very start of the pandemic, from January to June 2020, dtac recorded a fivefold increase in the redemption of online shopping privileges within the dtac app. Meanwhile, data usage in city centers dropped as office employees…

dtac’s Green Transition Harnesses Sunlight for Mobile Communications

In 2021, dtac announced the goal of reducing by 50 percent its greenhouse gas emissions by 2030. One of the key strategies in pursuit of this goal is to achieve energy efficiency through a transition to clean energy. According to dtac’s data, its provision of network services has accounted for more than 99 percent of its energy consumption. Its network includes tens of thousands of cell sites across Thailand. So, for greenhouse gas emissions reductions, dtac has prioritized its shift towards solar powered cell sites. dtacblog spoke to Weratuch Witoonchart, Head of Data Analytics, and Chumnan Theamnooch from the Coverage and Infrastructure Planning team, who are spearheading this transition. Solar Powered Network Mr. Chumnan revealed that dtac has operated solar-powered cell sites for more than 10 years already but most of these sites were located in areas without electricity. In recent years, dtac’s focus on energy efficiency has grown significantly to pursue environmental goals. Hence, there is renewed interest in renewable energy solutions. To overcome the challenges they pose in terms of investments and engineering, Mr. Chumnan with dtac’s data-analytics team to design the best possible strategy for dtac’s green transition. “Speaking of engineering, every solar-powered cell site needs a…

This small village in northern Thailand uses online marketing to fight off drug problems

Each year in January in Ban Nong Khiao, located in Chiang Mai, next to the Thai-Myanmar border, hundreds of villagers don meticulously embroidered clothes and intricate ornaments. They gather at the village square to celebrate the Lahu New Year festival for 12 consecutive days. The Lahu people, also known as the Muser hill tribe, perform a dance called Cha Kue to express gratitude to their deities and eat Khao Puk, steamed black sticky rice mixed with sesame.Unfortunately, the Lahu community often faces poverty and exposure to drug traffickers who must cross the borders they occupy. Ban Nong Khiao is therefore considered one of Thailand’s red zones for drug trafficking. Complex Social Problems “Ninety five percent of the people here are farmers, but because of plunging crop prices and rising farming expenses, they face insecure livelihoods and unstable income,” Marisa Jitbunpot, officer at Plan International Thailand, said.Due to financial struggles, many Lahu men are induced into joining drug-trafficking gangs while many women fall victim of human trafficking. “When considering the overall picture, it became clear that improving the quality of life of the villagers is only possible if people are empowered to stand on their own feet,” Ms. Marisa explained. “Through…

20 years of serving customers with heart-to-heart communication

“Hello. Thank you for calling dtac call center. This is Sudatip Sangsueb speaking. How may I help you?” Many dtac customers may be familiar with this greeting phrase from the call center team who works tirelessly to ensure best customer service experience 24/7. But behind their beautiful and soothing voices, most of the time they are working under pressure. dtacblog spoke with Sudatip Sangsueb from the dtac customer service team to find out more about her two-decade journey at dtac, her customer service philosophy, and post-pandemic challenges call center agents encounter. A former aquatic science student Ms. Sudatip studied aquatic science in college. After her graduation, she came across a job ad for a customer service position at dtac, and she decided to give it a try. She has been working at dtac ever since. During the recruitment process for customer service agents, candidates must go through a round of pre-employment screening where interviews are being conducted via a phone call to assess their aptitude and communication skills. Once they are hired, the new recruits will receive about 100 hours of training to learn more about the company’s products and services: price plans, billing systems, network technology and more. This…

2021: The Year of Empowering Society

In 2021, the threat of Covid-19 continued to accelerate businesses’ and individuals’ rapid adoption of digital products and services to cope with lockdowns and social distancing. Despite these benefits, the pandemic also deepened existing digital divides, hitting the most vulnerable the hardest.For dtac, the year 2021 was therefore a formidable test of our resilience and our commitment to empowering Thai society. We have been accelerating the digitization of work to improve operational efficiency and resilience. We continued to ensure affordable and high-speed connectivity on 4G and 5G. We launched new and beyond connectivity services that answer our customers’ changing needs. And as the covid cases rapidly surged, we provided support to frontline and essential workers in battling the pandemic and facilitating the vaccination rollout. We also empowered small-scale entrepreneurs and disadvantaged populations through digital upskilling, all this while ensuring the safety and wellbeing of our employees and partners.As we’re nearing the end of year, dtacblog reflects on the exceptional year of 2021 in pictures. dtac collaborates with the STANDARD to do the first live broadcast on 26 GHz 5G in Asia, Bangkok, April 1dtac and THE STANDARD made history with the first live broadcast on 26 GHz 5G in Asia,…

The long road to zero-carbon phone calls

dtac’s Head of Technology Strategy calls for innovation in data, energy tech and policy to reach telecoms industry climate goals. After 13 days of intense negotiations, COP26 UN Climate Change Conference concluded on November 13 with almost 200 countries agreeing on the Glasgow Climate Pact. The declaration significantly ramps up the call for greater action and financing for adaptation to pursue efforts to stay within 1.5 degrees Celsius of global warming by 2050. In parallel, the GSMA board, on which sits the largest mobile network operators in the world, set a milestone to reach net zero carbon emissions by 2050. To reach that objective, dtac has set its own goal of halving its greenhouse gas emissions by 2030. dtacblog spoke to Navneet Nayan, Head of Technology Strategy & Service Management at dtac to better understand what it will take for dtac to reach its targets, and how the telecoms industry can rethink operations for resilience and sustainability. Everyone is an Emitter Telcos are energy intensive, with two to three percent of global consumption, according to GSMA. The mobile industry is therefore a relatively small, but growing, contributor to greenhouse gas emissions. End users consume about half of that energy with…

Thailand’s Most Instagram-able Fishing Village Goes Digital

Samaesan is a picturesque seaside village almost halfway between Bangkok and Thailand’s frontier with Cambodia. Its score of long piers is sheltered behind a sprinkling of verdant islands, allowing for particularly calm and crystalline waters. This ideal location has long attracted vibrantly colored fishing boats, which will drop off the night’s catch at daybreak for eager buyers to haggle over. But behind the postcard appearances, Samaesan’s fishing crews also face many challenges such as stringent export regulations and a scarcity of labor. A few enterprising locals thus turned to hosting the occasional diving and fishing trips to supplement their incomes. But it wasn’t until the eruption of social media that Samaesan started to take off as a hotspot for nature-starve Bangkokians. Instrumental to this transformation is Umnat Chuanak. Although born in Samaesan, Mr. Umnat worked for 15 years as an engineer before fully committing himself to running a homestay, Yaya Malee Resort & Snorkeling. “I always loved to come home. Even when I was an engineer, I’d come back here between jobs. But I thought that even if I ever got to realize my dream of having a homestay here, it would just be four rooms for friends,” he told…