Sustainability

dtac Welcomes PDPA enforcement on June 1, reaffirming its strong governance and human rights commitments for customers

May 30, 2022 - dtac is prepared and ready for the Personal Data Protection Act (PDPA) coming into force in Thailand on June 1, offering its services by taking proactive, investigative and corrective actions to protect data privacy. The move reaffirms its strong role in supporting its responsibility to respect human rights and strengthen good governance, while PDPA enforcement is a milestone for privacy protection in the nation in a manner aligned with global standards. dtac has adopted a personal data policy which describes in a consumer-friendly way the rationale and the manner in which dtac collects, stores and manages their personal data in compliance with the PDPA. The policy also details the opportunities that clients have to monitor and manage their personal data. From Human Rights to Privacy Policy Stephen James Helwig, Interim Chief Corporate Affairs Officer at Total Access Communications Plc or dtac, said “As running our business responsibly is our core strategy, two human rights issues that are directly related to dtac are the right to information and freedom of expression. dtac welcomes and is pleased to apply its policy, offering the optimal benefit for consumers, business and society as a whole. The enforcement of PDPA on…

‘dtac’ JOINS UP WITH ‘SANSIRI’ & ‘UNILEVER’AS THE 3 CHAMPIONS OF EQUALITY WITH UNDP THAILAND’S SUPPORT, REINFORCING THEIR 3 YEAR COMMITMENT

IN PARTNERSHIP TO LAUNCH NEW STANDARD OF ‘EQUALITY IN ALL DIMENSION-EMBRACING LGBTQ+ DIVERSITY’ IN ORGANISATIONS AND THAI SOCIETY For the first time! Three model organisations in equality led by “Sansiri” and partnering with global organisations “dtac” and “Unilever” under the third consecutive year of UNDP support. The partners announced their joint stand to support equality and diversity, and together to help leverage the new standard both organisational and societal. Laying down the long-term 3-year mission roadmap to leverage equality in every dimension of the Thai society, and to share knowledge and broaden innovative ideas to business partners in a pilot model campaign. dtac embraces diversity and inclusion in its core business principles with three initiatives: #Inclusivedtac, Good for All, Good Together, and Safe Internet. The #Inclusivedtac employee benefits and policies create a truly inclusive culture where employees can become their best selves. The 'Good for All, Good Together' business plan makes connectivity more accessible for persons with disabilities. And the 'Safe Internet' program empowers Thailand’s youth to make full use of the online world while protecting themselves from threats. 27 May 2022 - Not just in June of every year, and not just in Pride Month, or the…

dtac Announces Winners from its Young Safe Internet Leaders’ Cyber Camp Year 4, Encouraging Brilliant Ideas to Rein in Cyberthreats with Tech

13 May 2022 – From a competitive pool of 1,178 applicants, dtac selected 200 young people to participate in a three-week Young Safe Internet Leader Cyber Camp. Delivered via the Metaverse, the camp invited participants into a Cybersecurity Sandbox where they developed innovations for public good. Five of the best teams were declared winners for their brilliant and practical projects. These winners were: 1. Ailurus Team: Website That Prevents “Negative Digital Footprint” and Heals Users with Art This web application is designed for users to vent their frustrations without having to worry about leaving a negative digital footprint. On the application, a user can type whatever they want, and his/her message is viewable to no one. Moreover, the application turns users’ pained words into artistic pictures to transform their heavy feelings into something positive. Designed to minimize the impact of cyberbullying, the app also has the option to browse inspirational quotes, sports, and books that share laughs and useful tips. 2. Don’t Leave the Door Open Team: Innovation for Greater Awareness of Popular Platforms’ Terms and Conditions & Prevention of Personal-Data Leak As many as 92 per cent of people do not read multi-page terms and conditions, instructions, and manuals…

With attractive salaries and growth opportunities for staff who are blind, dtac mobile call centre shows that inclusive employment in Thailand’s private sector is possible and important

29 April 2022 - On this Labor Day 2022, dtac celebrates labor rights with this uplifting story of our visually impaired customer service agents. The story highlights our efforts to promote our employee wellbeing and to foster the culture of human rights, diversity and inclusion, and equal opportunity across the organization. Many people have a prejudice that people who are blind are less effective as employees. This bias leads employers to not hire blind and visually impaired people, or not compensate them at the same level as sighted employees. But, with reading assistance programs and other accessibility tools, people who are blind can operate computers, and work in much the same way as sighted people. "Customers never even know that we can't see," said Soipet Jitplueang, a dtac call center employee. She is one of 15 blind employees at dtac, and one of five who have been with the company since it opened employment opportunities for candidates who are blind and partially sighted in 2015. There are approximately two million people with disabilities living in Thailand, of whom 8.92% are blind or partially sighted. Few have the same educational, employment and economic opportunities as those without disabilities. https://dep.go.th/images/uploads/files/Situation_dep64.pdf After graduating…

#GirlsInICT: Girls don’t feel safe online – here’s how to fix it

28 April 2022 - Here are the best ways to promote safe and reliable access to the internet and digital tools for girls and young women, according to experts. The internet has revolutionised and uplifted society, but not all have emerged equal. Globally, only 48% of women use the internet, compared to 55% of men. This means that the global Internet use gender gap stands at 12.5 per cent[1]. Many girls and women also face online abuse and harassment in the online space. Their lack of access to a safe digital environment creates a digital learning gap, where girls are struggling to develop the skills and experience needed to get the full benefit of the digital universe. Consequently, we see women being underrepresented in engineering and ICT jobs, top management and academic careers, and they are four times less likely than men to become ICT specialists[2]. It does not help that female role models in ICT are few and far between. For girls and young women to thrive in science, technology, engineering and mathematics (STEM) careers, they need safe and reliable access to the internet and digital tools. As a company with a strong commitment to building digital skills, including…

As Part of its Zero-Landfill Target, dtac Invites Customers from any Operator to Safely Recycle Their Disused Electronics for a Chance to Win One of 1,197 Exciting Prizes

25 April 2022 – dtac Think Hai D launches its #ThinkHaiDMeeTaeDai campaign, inviting customers from any network operator to get a chance to win prizes when they properly dispose of their disused mobile phones and electronics through our zero-landfill recycling channels. This campaign is a part of dtac’s aim to reduce hazardous municipal waste, of which 65% or 435,187 tons are e-waste, and only 13% is currently recycled properly. In 2021, total sales of smartphones in Thailand reached 20.9 million units, a 21% rise from the previous year, not including an additional two million tablets and over 3.46 million smart wearables and earphones. The surge in sales for these electronics can be attributed to the boom in online learning and work-from-home during the COVID-19 pandemic. While an important economic development in the short term, the flip side of this surge is the environmental impact. At the end of their lives, these electronics are often discarded along with ordinary trash, leaking hazardous materials which could impact the health of many communities in the long term. Mr. Sharad Mehrotra, Chief Executive Officer of Total Access Communication PLC or dtac, said, “As a telecom service provider, dtac is committed to alleviating the environmental and climate impact that results…

dtac customers can stop call center scams by reporting nefarious phone numbers to 1678

12 April 2022 – dtac receives SMS scam reports, blocks nefarious numbers and forwards scam investigations to its regulator and the police as part of its continued measures to ensure cybersecurity for its customers. dtac customers can call or send an SMS/MMS to 1678 to report suspected scam messages, Furthermore, dtac advises customers to be cautious and avoid accepting unknown incoming calls with a + (plus sign) in front, indicating that the call is from a foreign country. dtac customers who encounter call center and SMS scams can inform us via one of two methods: Call 1678. Follow the instructions given by the Interactive Voice Response (IVR) system. After completing all the steps, the system will send you an SMS confirmation and report the scam to dtac. We will investigate the case, block the scammer’s phone number and contact the police and our regulator for further investigation. Send an SMS/MMS to 1678. dtac customers can also report a scam by attaching a screenshot of the incoming call or SMS as evidence. dtac will then investigate the case and take necessary follow-up actions against the scammers. dtac has been tackling call center scams since September of last year, investigating each case…

dtac Young Safe Internet Leaders Cyber Camp Season 4 Opens for Applications; High-school Students invited to join the Metaverse Camp to Tackle Cyber crimes

April 5, 2022 – dtac teams up with Telenor Group, Cisco and the Electronic Transaction Development Agency (ETDA) to promote cybercrime awareness among youth and incubate cyber-security innovation projects in a 1-month cyber camp. The Young Safe Internet Leaders Cyber Camp Season 4 (YSLC #4) will offer youth an opportunity to learn about cybersecurity and how to stay safe and vigilant in the digital world, and experiment in a fun metaverse cyber-security sandbox. This year, dtac is partnering with worldwide leader in technology, Cisco, to leverage Cisco’s Networking Academy program and expertise for YSLC Season 4. Cybercrime is a growing global threat and could potentially cause as much as USD 10.5 trillion in damages by 2025, according to the International Criminal Police Organization (Interpol). Young people from over 150 countries around the world have called for global leaders to address cyber risks which are impacting youth globally. In 2021, the World Economic Forum annual meeting in Davos, Switzerland included cybersecurity action in its latest Youth Recovery Plan. A dynamic meeting of minds, held in the metaverse This year’s camp aims to enable an immersive learning experience, it will take place in the metaverse! All participants will create their own virtual…

dtac Think Hai d and SMART Aim to Meet Zero Landfill Target By Safely Recycling e-Waste from Residential Properties

With 20.9 million smartphones sold during the COVID-19 pandemic, dtac aims to reduce e-waste by 2% by increasing home collection efforts 17 March 2022 – The COVID-19 pandemic fueled household demand for electronic devices such as PCs, tablets, and mobile phones. The new normal of online schooling and work-from-home have resulted in each individual using an average of five electronic devices. Of the 142 million subscribed phone numbers in Thailand, 45 million are used on IT equipment and 97 million on smartphones. To address the rise in resulting e-waste, dtac Think Hai d is collaborating with SMART – a property management company currently serving over 300 properties Bangkok – on the SMART “A Love to Give” campaign. The campaign aims to collect all types of e-waste, including discarded phones and accessories to be properly recycled, as part of its efforts to meet the Zero Landfill target. Mr. Sharad Mehrotra, Chief Executive Officer, Total Access Communication PLC, or dtac, said, “dtac has set a target to properly dispose of e-waste – mobile phones and accessories – which results from our telecom operations. I would like to invite all residents to dispose of their e-waste with dtac. You can be assured that…

dtac collaborates with Department of Empowerment of Persons with Disabilities and National Association of the Deaf in Thailand to Launch Inclusive Services for Persons with Disabilities

Mar 15, 2022 - Continuing its mission of digital inclusion, dtac today launches a series of initiatives for persons with disabilities, so that more people can access the benefits of the digital world. Under the concept of Go Beyond (Dis) abilities into possibilities together, dtac collaborates with the Department of Empowerment of Persons with Disabilities and the National Association of the Deaf in Thailand (NADT), to roll out data packages, trainings, and support services that help ensure more equal access to digital connectivity. Watch the Online video Go Beyond (Dis) abilities into possibilities together dtac’s first initiative involves thoughtfully designed mobile packages for persons with disabilities and their caregivers. Based on dtac insights, hearing impaired users rely heavily on the internet and data plans to connect with others, be it through video calls, messaging applications, or social media platforms. These new packages are aimed at better serving their needs at affordable price points. For instance, customers who purchase the 99 baht pack receive 4G of data, while the 249 baht pack provides unlimited data at a speed of 4 Mbps. In addition, dtac also extends a 15% discount for dtac dSurance. For its second initiative, dtac Net for Living (ดีแทค เน็ตทำกิน) has partnered with…

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