Network

Peak data usage occurs from 18:00-21:00 Hrs. Free Wi-Fi in field hospitals uses wireless dtac@Home set boxes. Rapid response team deployed base stations at field hospitals across Thailand   May 5, 2021 – dtac continues to support the work of public health personnel handling the COVID-19 situation. The rapid response team deployed base stations, mobile stations, and free dtac@Home Wi-Fi in field hospitals and surrounding areas. This includes the Bangkok Arena, now transformed into Erawan-2 Field Hospital with 350 beds. data usage doubled since the opening of field hospitals. dtac Reveal Key Usage Data in Field Hospitals as Follow: Peak hours for data usage are from 18:00 – 21:00 Hrs. The most popular apps are 1. Facebook, 2. Youtube, 3. Tiktok, 4. Instagram, 5. Line and 6. Netflix. Data usage approximately doubled in field hospitals. Provinces with highest data usage in field hospitals: 1. Bangkok., 2. Chiang Mai and 3. Samut Sakhon. dtac has set up a rapid response team to deploy high-speed internet at every field hospital across Thailand for seamless communications during this crisis. They include the Thammasat Field Hospital, Rangsit Campus; Field Hospital in the 7th Cycle Celebration Building of the Chiang Mai International Exhibition & Convention…

April 27, 2021 – dtac is warning its customers to be cautious of scammers and phishing attempts to obtain personal One-Time Passwords or OTP from users. Impersonators will usually pretend to be an acquaintance or company representative and will ask for the OTP the customer has just received. This can lead to monetary loss for the customer. dtac has therefore added a warning message to OTPs sent by SMS which reminds customers to never share their OTP with anyone else. One-Time Passwords consist usually of a 4 or 6-digit number which is used only once for authentication in an online transaction. Therefore, the OTP is a confidential code intended exclusively for the user. If it is shared with others, the recipient’s security may be compromised. For instance, the OTP can be used by a scammer to make important changes to their victim’s bank, mobile phone, credit card, online shopping and social media accounts. To improve security awareness, dtac has added a warning on all OTP sent by SMS to customers. It reminds them that OTPs are strictly personal and should not be shared, whether it is via social media or over the phone. One of the tell-tale signs of a…

April 24, 2021 – Mr. Chaiwut Thanakhamanusorn, Minister of Digital Economy and Society (DES) and Ms. Atcharin Pattanapanchai, DES permanent secretary visited a field hospital and inspected its internet connection with Mr. Sharad Mehrotra, Chief Executive Officer, Mr.Marcus Adaktusson, Chief Corporate Affairs Officer, and Mr.Prathet Tankuranun, Chief Technology Officer at Total Access Communication PLC or dtac. The executives from dtac jointly confirmed the readiness of the high-speed internet and free wi-fi in the field hospital area to support the patients, medical and frontline personnel handling the COVID-19 situation. To ensure reliable coverage, selected field hospital locations are monitored for network quality, and to improve user experience, mobile cell sites and additional base stations are installed, as well as optimizing network parameters. dtac will deploy free wi-fi in field hospitals using dtac@Home box set – an easy-to-install box set system that requires no cable installation. dtac@Home is a fixed wireless broadband system providing free Wi-Fi to support the efforts of medical and non-medical personnel working to contain the COVID-19 situation, as well as being accessible to patients. Dr. Supaporn Kornluck, Deputy Director of the Medical Service Department, Bangkok Metropolitan Administration (BMA), said, “For COVID-19 patients, closely monitoring their symptoms is crucial.…

dtac offers patients and staff at field hospitals free Wi-Fi using dtac@home, a fixed wireless broadband solution that can be in any location This is in addition to dtac’s ongoing efforts to boost the mobile network in and around every field hospital   April 23, 2021 – dtac continuous to support the medical relief mission to fight COVID-19 outbreak by deploying fixed wireless broadband service, ‘dtac@Home’, to offer Wi-Fi internet free of charge at several field hospitals. Today, Mr. Sharad Mehrotra, Chief Executive Officer at Total Access Communication Plc or dtac attended an official meeting with Mr. Chaiwut Thanakhamanusorn, Digital Economy and Society (DES) Minister and Dr. Supaporn Kornluck, representing the Centre for Covid-19 Situation Administration (CCSA), at the Ministry of Digital Economy and Society to discuss the response plan for COVID-19 outbreak situation. In support of the recently established field hospitals, dtac commits to support with dtac@home Wi-Fi solutions to be distributed and installed at selected field hospitals. This is to facilitate the work of health professionals and keep the patients connected to what matters most to them. dtac has been boosting its mobile network to support high-traffic demand and ensure uninterrupted connectivity in and around every field hospital…

Critical areas can be equipped with additional cell sites in only 24 hours to support the authorities’ containment efforts Two field hospitals in Bangkok and Chiang Mai have already received mobile cell sites and 700 MHz sites to deliver high-speed internet to healthcare workers and patients.   April 12, 2021 – dtac has set up a rapid response team to enable the deployment of high-speed internet within 24 hours. The team is focused on field hospitals in support of governmental authorities and public health agencies’ containment of COVID-19. Using its high-coverage 700 MHz spectrum, dtac can deploy an array of primary and secondary mobile network expansions alongside mobile cell sites to rapidly deliver high-speed internet in critical areas. dtac is closely monitoring containment plans from the Ministry of Interior’s Centre for COVID-19 Situation Administration (CCSA), the Ministry of Public Health, and provincial authorities. Based on this, dtac has sent engineers to survey network requirements and assess suitable support solutions for each provincial candidate location for field hospitals. The planned field hospitals will have capacities ranging from 100 – 500 beds. For example, the Bang Khun Thian Geriatric Hospital in Bangkok will have 500 beds, 470 for Thammasat Chalermprakiat Hospital in…

April 9, 2021 – dtac has accelerated its network rollout ahead of the 2021 Songkran holidays, ensuring reliable and secure connectivity to support mobility and social distancing. Most of the cell sites dtac added in Q1’21 operate on 700 MHz, a low-spectrum band offering strong indoor and outdoor coverage. By focusing on key areas upcountry and along major thoroughfares, dtac is therefore confident it can provide a superlative experience on mobile voice and data services for those returning home during the holidays. In addition, dtac will reinforce its network teams, who will operate 24/7 to ensure uninterrupted connectivity nationwide. Mr. Prathet Tankuranun, Chief Technology Officer, Total Access Communication PLC or dtac, explained, "Connectivity plays a critical role in this challenging time and we expect Songkran will trigger a surge in interprovincial travel from April 10 to 15. dtac has bolstered its network with high-coverage sites on 700 MHz, mobile network vehicles and updated network parameters for the holiday traffic. I’m therefore very confident that dtac will deliver high-speed internet for all during this special week. We are also keeping a close eye on the COVID-19 situation and boosting the network in critical zones to support health officials.” dtac’s network engineers…

This is dtac’s second win a row, with the highest download speeds in the Opensignal reports of both April and November 2020. dtac now aims to cement its lead and broaden its coverage with the aggressive rollout of sites on the 700 MHz band   Feb 24, 2021 - Opensignal, the independent global standard for analyzing consumers’ mobile experience, has released its Mobile Network Experience report for Thailand. For the second time in a row, dtac clinched the award for Download Speed Experience. The November 2020 report* shows dtac further improved on the April 2020 measurements**. dtac delivered an average 4G download speed at 11.9 Mbps. Competitors’ users were measured at 10.7 Mbps and 10.3 Mbps. Taking a combined view across 5G, 4G and 3G, download speeds on the dtac network stood at 10.3 Mbps, beating its rivals (9.5 Mbps and 9.1 Mbps). Sharad Mehrotra, chief executive officer at Total Access Communication Plc or dtac, said, “dtac’s win of the Opensignal Download Speed Experience award for the second time in a row confirms we are delivering on our strategy of high-speed internet for all. dtac’s Massive MIMO and TDD upgrades tripled our network’s capacity in 2020. In 2021, we expect…

Launches 5G and 4G on the same band – 700 MHz, using DSS leading-edge technology 5G rollout introduced in 6 provinces with 41 compatible smartphone models Full low-, mid-, and high-band spectrum readiness, with the continuous expansion of 2300 MHz network   February 18, 2021 – dtac is ramping up the rollout of its low-band 700 MHz network to bring high-speed internet for all. The license for the new spectrum was acquired on 24 December 2020 and dtac turned on more than 2,400 sites within Q4, 2020. An aggressive rollout plan in 2021 includes targeting an additional 4,000 sites for Q1 alone followed by accelerated expansion throughout the year. The 700 MHz spectrum will bring additional coverage both indoors and in rural areas, improving the customer experience significantly. This is in addition to constant additions to the dtac network in terms of speed and capacity. dtac added 3,000 base stations on the 2300 MHz spectrum (spectrum in partnership with NT or former TOT) in 2020, reaching a total of approximately 20,400 base stations. The total number of users on 4G is currently 12.2 million, accounting for 64 percent of the overall customer base. Moreover, dtac successfully upgraded the network last…