dtac customers can stop call center scams by reporting nefarious phone numbers to 1678
12 April 2022 – dtac receives SMS scam reports, blocks nefarious numbers and forwards scam investigations to its regulator and the police as part of its continued measures to ensure cybersecurity for its customers. dtac customers can call or send an SMS/MMS to 1678 to report suspected scam messages, Furthermore, dtac advises customers to be cautious and avoid accepting unknown incoming calls with a + (plus sign) in front, indicating that the call is from a foreign country. dtac customers who encounter call center and SMS scams can inform us via one of two methods: Call 1678. Follow the instructions given by the Interactive Voice Response (IVR) system. After completing all the steps, the system will send you an SMS confirmation and report the scam to dtac. We will investigate the case, block the scammer’s phone number and contact the police and our regulator for further investigation. Send an SMS/MMS to 1678. dtac customers can also report a scam by attaching a screenshot of the incoming call or SMS as evidence. dtac will then investigate the case and take necessary follow-up actions against the scammers. dtac has been tackling call center scams since September of last year, investigating each case…