Product & Services

26 August 2021 – dtac opens temporary pop-up shops to provide customers more convenience with a full range of services: subscribe to a new number; bill payment; SIM change; inquiries on promotions; and privileges. The pop-up shops even offer tech products such as smartphones, tablets, and accessories – providing the same handy services as the permanent dtac service centers inside shopping centers. The new dtac pop-up shops are located near the regular service centers in shopping centers and communities to fulfill the needs of customers in Greater Bangkok and upcountry. A total of 88 dtac pop-up shops (as of 23 August 2021) will open from 10:00-18:00 every day. Customers can find these convenient centers by calling the dtac Call Center with #1678. All dtac pop-up shops will maintain safety measures to protect customers and employees, such as safe distancing, temperature checking, surface cleaning, and hand sanitizer are mandatory. The number of customers and employees in each shop is strictly limited to maintain social distancing. Ms. Tipayarat Kaewsringarm, Chief Sales Officer, Total Access Communication PCL (or dtac), said, “dtac cares about our customers. So we decided to open dtac pop-up shops as temporary service centers. This will help alleviate the impact…

11 August 2021 – Today, dtac Reward launched ‘Singha Pha Mae Suk’ (or ‘Bring Mom Happiness’), showering moms with discounts on food and shopping throughout August. Despite the lockdown, dtac Reward can help families celebrate Mother’s Day safely and happily: Special meals with mother – up to 60 percent discounts for food delivery via GrabFood, Robinhood, FoodPanda, 1112 Delivery, and Oishi Delivery. Give the gift of Mother’s Day Cake with delicious ice cream cake at special prices from only 229 Baht from Swensens' or Dairy Queen via the 1112 Delivery app. When you are far away from mom, send her a little something to brighten up her day with up to 60 percent discount on messenger services via the Skootar and Grab Express apps. Shop for mom with up to 300 Baht discounts from online retailers like GrabMart, BigC Online, Tops Online, Lotus Shop’s Online, Shopee, Lazada, and NocNoc. Put a smile on mom’s face with a new set of adorable Mothers’ Day Line stickers--only  199 dtac Reward Coins! Ms. Penpa-nga Sutthimonthon, Head of dtac Reward and Partnership, Total Access Communication PLC or dtac, said, “The ongoing Covid-19 pandemic resulted in strict lockdown control measures and caused changes in Thai…

2 August 2021 –dtac extends the temporary closure of dtac service centers in shopping malls in the 29 provinces located in the government-designated COVID-19 Maximum Strict and Controlled Provinces. Effective from 3 August until otherwise stated. The number of designated zones have now expanded from 13 to 29 provinces: Bangkok, Kanchanaburi, Chon Buri, Chachoengsao, Tak, Nakhon Pathom, Nakhon Nayok, Nakhon Ratchasima, Narathiwat, Nonthaburi, Pathum Thani, Prachuap Khiri Khan, Prachin Buri, Pattani, Phra Nakhon Si Ayutthaya, Petchaburi, Petchabun, Yala, Rayong, Ratchaburi, Lopburi, Songkhla, Sing Buri, Samut Prakan, Samut Songkhram, Saraburi, Suphan Buri, and Ang Thong. dtac service centers outside of department stores are still operating as per normal. In department stores, dtac customers can still use automatic service kiosks in front of the closed service centers. Shop closures can be checked at https://www.dtac.co.th/help/store-locations.html dtac customers can enjoy services via a range of online channels: The dtac mobile app: Customers can keep tabs on service fees, payments, change packages, or chose new on-top packages 24/7. The dtac app has a best available price guarantee and special privileges from dtac reward and dtac coins. Android users can download the dtac app from the Google Play Store. iOS users can download the dtac app…

20 July 2021 –dtac is temporarily closing its service centers located within shopping malls in the 13 provinces under strict COVID-19 lockdown from 20 July – 2 August. dtac service centers outside of shopping malls remain open. In department stores, dtac customers can still use automatic service kiosks in front of the closed service centers. Shop closures can be checked at https://www.dtac.co.th/help/store-locations.html Ms. Tippayarat Kaewsringam, Chief Sales Officer, Total Access Communication PLC or dtac, said, “We would like to assure our customers that dtac is committed to ensure they receive uninterrupted services and keep them safe. dtac is cooperating with the government to operate in strict conformity with applicable measures and protect our customers from the spread of COVID-19. We are also making it easier than ever for customers to get all dtac services via digital channels, such as dtac app, dtac.co.th, our 1678 call center and self-service kiosks at our service center.” dtac customers can enjoy services via a range of online channels: The dtac mobile app: Customers can keep tabs on service fees, payments, change packages, or chose new on-top packages 24/7. The dtac app has a best available price guarantee and special privileges from dtac reward and…

dtac Offers Customers Simple, Quick, and Convenient Access to Personal Loans via Mobile Devices from Anywhere 13 July 2021 – dtac together with LINE BK and KBTG unveils a new financial campaign called "Jai Dee Mee Wong Ngern Hai Yeum" (Jai Dee Credit Line). This is the first time a telecom operator, social banking platform, and technology developer collaborate and jointly create digital personal loan campaign for dtac customers. The new service strengths line in its convenience, speed, usability, and reliability – all within the dtac application and LINE application. This digital lending campaign will first be available to a select group of dtac customers before a full-scale launch to the market. This campaign is designed not only for those requiring liquidity assistance but also those affected by the economic impact of COVID-19. The service adheres to dtac’s core strategy of continuously developing new solutions for its customers’ unmet needs. That ambition is also shared by LINE BK, who wishes to fulfill Thai people’s financial needs and uplift financial literacy through streamlined experience. Mr. How Lih Ren, Chief Marketing Officer, Total Access Communication PLC or dtac, said, "dtac determines to be the customer-centric challenger, creating meaningful services with the best…

30 June 2021 –dtac is supporting the Ministry of Commerce’s 12th round of “Panich Lod Raka! Chuay Prachachon” (“Commerce Discount! Aid the People”), a scheme to alleviate the economic impact of COVID-19. dtac is offering special discounts on internet packages to ensure high speed internet for all when it is most needed. dtac’s "Happy Work & Learn" package features unlimited usage of Microsoft 365, Zoom, WebEx, Shopee apps and 1 GB of data at maximum speed. The Lenovo Tab M8 tablet is also available with a special discount, unlimited data and no speed limits, thereby ensuring uninterrupted work or study. Offers are valid from 30 June through 31 July 2021. Mr. How Lih Ren, Chief Marketing Officer, Total Access Communication PLC or dtac said, "As COVID-19 directly impacts household incomes, many are finding it difficult to make ends meet. Staying connected is essential in times of self-isolation and remote working or learning. This is why dtac is making it more affordable than ever to stay productive online." dtac makes connectivity more affordable through three special discounts and privileges: The Happy Work & Learn Package features unlimited data at 10mbps when usaing Microsoft 365, Zoom, WebEx, Shopee apps and 1GB of…

June 23, 2021 - dtac TriNet and ABB Automation (Thailand) today signed a memorandum of understanding to jointly develop robotics and machine automation solutions enabled by dtac connectivity. Beginning with a proof-of-concept using 5G connectivity, the strategic partnership is set to advance the country’s manufacturing capabilities into the fourth industrial revolution, known as Industry 4.0. The first two solutions will be built on dtac’s mobile broadband and 5G private network, which delivers superlative security and reliability. ABB Robotics will provide safe, efficient support for humans working in manufacturing. And ABB Remote Insights will allow real-time monitoring of supply chains to foster resilient supply chains with precise and secure systems. The partnership will create new opportunities for the production sector thanks to the increased productivity of smart factories using digital technology. As seen in Singapore and Taiwan, digitalization in manufacturing can reduce risks, improve quality, and shorten time to market. Rajiv Bawa, Chief Business Officer at Total Access Communication Plc or dtac, said: “Thailand is facing a major challenge with a profound transformation of its infrastructure, which requires connectivity and digital solutions. Hence, our partnership with ABB on connected robotics and automation is a powerful use case of the dtac 5G…