Product & Services

31 March 2022 – Tourists these days must have two essentials: strong travel insurance coverage and free high-speed data when they land. This Songkran festival, visitors to Thailand can enjoy both in one bundle thanks to a collaboration between dtac and Tune Protect Thailand. Customers who purchase Tune iPass travel insurance or iPass COVID-19 insurance will receive a free 6GB/3-day Easy Holiday SIM. This special offer is available at the dtac outlets only at Suvarnabhumi and Phuket airports from 25 March – 31 August 2022. Mr. How Lih Ren, Chief Marketing Officer, Total Access Communication PLC or dtac, said, “The Thai tourism situation is gradually improving after the reopening of borders began late last year. According to government figures, 203,970 overseas visitors flew into Thailand in February 2022. After all, Thailand is still a popular tourist destination with beautiful places, delicious food, and friendly people – all at an incredible value for money. dtac is determined to do our part in reviving Thai tourism and is pleased to welcome tourists back in time for the upcoming Songkran festival.” “To do this, dtac is collaborating with Tune Protect Thailand to offer overseas visitors who buy Tune iPasstravel insurance or iPass COVID-19…

17 March 2022 – With hybrid work increasingly the norm, Thai businesses are feeling the heat from a rise in cyber crime. Last year, 56% of cyber threats in Thailand occurred via vulnerabilities in mobile devices. To combat these threats, dtac Business has launched dtac Mobile Security, a new solution that helps SMEs protect important business information and personal data from cyber threats including phishing. dtac Mobile Security offers real-time protection with hourly virus and spam definition updates. Unlike most other security solutions, dtac Mobile Security is not an additional app but rather a convenient add-on feature built into internet connectivity via the dtac network. Existing dtac Business clients will be notified via SMS about an automatic free trial beginning 17 March 2022. New Business clients who join 17 March – 17 May 2022 will also receive the dtac Mobile Security add-on. After the complimentary two months, the dtac Mobile Security add-on service will start at 29 Baht per subscription per month. Cyber Crime Leads to Big Losses in Asia A 2021 study, titled Cybersecurity for SMEs: Asia Pacific Businesses Prepare for Digital Defense, surveyed business executives and their IT personnel on cybersecurity and found that the majority of Thai…

10 March 2022 – dtac is committed to being a safe and reliable internet service provider under the strategy “Fast Forward Digital” and aims to provide inclusive digital transformation for Thai people equally and securely. To this end, dtac has launched “dtac Safe” a new cybersecurity service for dtac subscribers that provides security against increasingly widespread cyber threats in the booming digital era. ThaiCERT says that in 2021, Thais will face 2,250 cyber threats of all kinds. More than 700,000 IPs in Bangkok alone were infected with malware*. These threats have resulted from a rise in digital access among Thai users without sufficient knowledge around safeguarding against constant vulnerabilities and threats. dtac Safe service promotes confidence in the digital era dtac Safe is a new cybersecurity service on the dtac app. dtac Safe is the latest innovation of the Beyond Mobile Connectivity services. It offers cloud-based security against a wide range of cyber threats, including malware, viruses, phishing, ransomware, botnets, and command & control attacks on compromised servers. dtac Safe alerts customers of malicious websites and prevents access whenever a link is found to pose a cyber threat or is censored. The service also updates automatically, requiring no user input.…

https://youtu.be/WRO8PqvvIbg   Launches “dtac Safe” cyber security service for worry-free digital service, “dtac Gaming SIM” for unbeatable gaming experience, and "Pay Via dtac" to unify all billings into one convenient, secure bill with simple payment options. Introduces major upgrade to “New dtac App, Now for everyone" to serve as a digital lifestyle companion that delivers unmatched and personalized services and rewards   2 March 2022 – With its Fast Forward Digital strategy, dtac’s comprehensive digital transformation has led to significant growth over the past year – with 700,000 new customers adding to the company’s 6.7 million digital monthly users. To keep the momentum going in 2022, dtac is launching several new Beyond Mobile Connectivity services for the contemporary digital era: dtac Safe, dtac Gaming SIM, and Pay Via dtac. Moreover, dtac opens up new Beyond Mobile Connectivity services to Thai users via the comprehensive “New dtac App, Now for everyone”. The new version of the dtac App now supports 4 different languages – Thai, English, Burmese, and Cambodian – and supports a variety of lifestyle and payment needs. Mr. How Lih Ren, Chief Marketing Officer, Total Access Communication PLC or dtac, said, “The introduction of new digital services for consumers…

dtac Launches Facebook Mobile Center and Text-Only Facebook 28 February 2022 – dtac is forging ahead towards digital growth by partnering with Meta to launch Facebook Mobile Center and text-only Facebook. Facebook Mobile Center is a customer engagement channel within the Facebook app that dtac is launching to provide its customers with seamless mobile data purchasing and customer service experiences. Within Facebook Mobile Center, dtac customers will be able to check their balances, explore and purchase data packages, check out special promotions, chat with dtac customer service agents and more, without leaving the Facebook app. Text-only Facebook enables dtac customers to stay connected with a text-only version of Facebook and Messenger when they run out of data until they can top up their data balance again. With text-only Facebook, dtac customers can message, post, comment, like or share text-based content with their friends and families without consuming their data bundles. Mr. How Lih Ren, Chief Marketing Officer, Total Access Communication PLC or dtac, said, “dtac is launching Facebook Mobile Center, an interactive communication channel in the Facebook app, to connect mobile subscribers with smooth transaction functionalities. We are also introducing text-only Facebook to help our customers stay connected, even when…

25 February 2022 – Wongpe Studio, the only interior design firm in Thailand specializing artificial plans, turned over a new leaf by moving over to the cloud. Wongpe Studio now works with the cloud-based dtac Business WorryFree Plus Pro, a comprehensive communication package complete with Google Workspace, one of several Business-to-Consumer (B2C) solutions by dtac Business. A heartwarming story, this small enterprise case also highlights important lessons in digital transformation: flexibility, adaptability, and speed. The eco-friendly green alternative Mr. Kittikhun Lertprayoonmitr and Mr. Yossapak Chongcharoenjai founded Wongpe Studio in 2016 as an interior design firm. They were responding to a rising trend around the world towards greener building interiors, such as Singapore’s Changi Airport which wows visitors with a lush green oasis. At that time, the trend had yet to catch on in Thailand because using real plants indoors was challenging to maintain. The duo addressed this barrier by using artificial plants. Not only do Wongpe Studio’s modern artificial plants render realistic, natural-looking green areas, they are also made of recycled materials and dyes, and are themselves recyclable, minimizing concerns around sustainability and waste. “Many studies show that even artificial plants can have a positive impact on people’s mental and…

23 December 2021 – dtac launches new Off-Net Call Alert Service in collaboration with the National Broadcasting and Telecommunication Commission (NBTC). dtac postpaid and prepaid subscribers will receive an audible prompt – a “beep” – every time a call is made to other mobile networks. What is Off-Net Call Alert Service? The Off-Net Call Alert service is an essential service offered to postpaid and prepaid subscribers, both current and new alike. Off-Net Call Alert is an upgrade in service for dtac customers, adding further value to making a phone call. Subscribers can use the Off-Net Call Alert service upon registering a new SIM card, changing from postpaid to prepaid, or from prepaid to postpaid. The Off-Net Call Alert service gives the dtac subscriber a short audible prompt – a beep – when calling other networks before resuming to the regular ringing or call waiting tone. Do dtac customers need to register for this new service? dtac subscribers will be offered the Off-Net Call Alert service automatically, requiring no registration, and no fees are charged. Thai language users who wish to disable this service can do so via Unstructured Supplementary Service Data (USSD) by pressing these keys: *104*32# and then Call. English…

On 14 December, dtac participated in a meeting with NBTC to clarify regarding customer’s port-out requests. In the meeting, dtac reiterated its stance to facilitate if customers demand to port out according to NBTC’s policy that allows customers to port out and verify their rights before porting by pressing *151*ID number 13 digits# then make a call. Customers can verify their port-out conditions as follow: No outstanding balance.Name and information of the porting number match with the registered information.Not under purchasing device contract. Q: Is it true that dtac delays in sending pin for customers who demand to port out by pressing USSD *151*ID number 13 digits# then make a call? The answer is “NO” if customers are not under any port-out conditions, they will receive the pin within 10 minutes as per NBTC’s measures. However, in case customers face this issue, they can contact dtac to investigate further. Q: dtac delays customers to port out claiming that prepaid customers still have credits remaining? Answer: Not true, dtac doesn’t use this claim to maintain customers. dtac wishes to preserve customers’ benefits, in case there are still credits left in the prepaid system. Thereby, if customers acknowledge, and still want to…

By making coverage plans more accessible, dtac’s innovative mobile-based platform tackles the risk posed by the underserved insurance market in Thailand. Nov 18, 2021 - dtac continues its expansion into the insurance market with the launch of an insurance aggregator called dtac dSurance, now available on the dtac app. It brings together the best of trusted and affordable digital insurance services for its customers, making better coverage more accessible to a wider public. The move reinforces dtac’s “fast forward digital” strategy to go beyond connectivity services. How Lih Ren, chief marketing officer at Total Access Communications Plc or dtac, said: “dtac’s promise is to empower people to live the life they truly want. While interest in insurance is high, many feel overwhelmed by amount of products available. dtac dSurance lowers the barriers by bringing trusted insurers into one simple, affordable and easy-to-use digital platform. It’s one more example of how dtac can leverage agile, cross-industry partnerships to empower our customers.” dtac dSurance is developed in partnership with Bolttech, one of the fastest-growing international InsurTech companies. The platform curates best-in-class insurance products within the dtac app, offering a wide variety of coverage plans for health (Covid-19 specifically) motor vehicles, personal accident,…