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Product & Services | dtac blog - Part 19
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Product & Services

dtac kicks off device health check campaign, encouraging customers to tap the untapped network potential on 2300 MHz spectrum band

Those participants will receive 1 GB free data or discount coupon for dtac reward They will get a lucky draw to get free 3,000 smartphones Mar 27, 2019 – dtac promises never stop caring customers, launching a “Get device checked up and get lucky at dtac shop” campaign. The program is aimed at accelerate customers to migrate to 2300 MHz spectrum, allowing customers to get better experience. Those participant will get double chances to win the prizes with a total value of more than 12 million baht between Mar 25 and April 30 at dtac service center nationwide. Tipayarat Kaewsringam, Chief Sales Officer at Total Access Communications Plc or dtac, said: “After we’ve settled down the spectrum issue with a combined 110 MHz bandwidth in total, ranging from 900 MHz,1800 MHz, 2100 MHz and 2300 MHz frequency bands, it enables us to provide a higher internet speed via third and fourth generation of mobile services (3G and 4G), particularly 60 MHz bandwidth on 2300 MHz spectrum, the widest band available in the market today. With such technical improvement, there are a number of existing dtac customers never experience the cutting-edge 4G -LTE TDD technology under the commercial name called dtac…

dtac and Garena launch ‘Free Fire Thailand Championship 2019 Presented by dtac” to accelerate Thailand’s mobile e-sports growth

March 18, 2019 – dtac and Garena (Thailand) a leading online game and social platform, through which, users can access popular and engaging mobile and PC online games, officially launch “Free Fire Thailand Championship 2019 Presented by dtac” to address the popularity of ‘Garena Free Fire’ and to drive Thai gamers and e-sports to international stage. In addition, there are special offers for prepaid and postpaid dtac customers. By subscribing specific add-on internet packages, customers will receive free special game items. Moreover, by purchasing game items via ‘Pay via dtac’ in particular time period, customers will receive several special game items. Presently, the number of mobile gamers has been dramatically growing. According to Newzoo.com, throughout the year of 2018, the global gaming industry also grew considerably over 50% when compared to one of 2017. The main reason for the huge growth is the rising number of mobile gamers. Playing games via mobile phones is easily accessible anywhere anytime and not restricted to sex or age. Ms. Sukannee Lertsukwibul, Head of the Prepaid Market & Product Division at Total Access Communication PLC. or dtac, said, “dtac sees the strong trend of mobile gaming market, especially among dtac customers. Currently, more than…

What does it take to be a customer hero at dtac?

What do you think of when it comes to hero? Superman, Spirderman or Batman. Customer First Hero is the honored award organized internally in order to recognize those employees who are customer centric and care of them. In 2018, the judges has decided and awarded 8 teams of people with a variety of stories that reflect their customer centricity. Customer is Always the First Concern In six-month period of making dtac call application, we worked in red way technique. After the success in making dtac call application, Mr. Nuttha and team which received the Super Team award learned that creating new things was hard but to maintain and improve was even harder. At the beginning, customer hardly knew how to use this application and there were many issues about setting up the app for new user. Mr. Nuttha is a developer who is irrelevant to deal with customers directly. With his intention to help, he offered adding the new function in the app for developer to get direct feedback from customer. Therefore, it facilitates customers because developer will be able to cooperate with call center staff to solve the problem faster. This action satisfied many customers who use the app.…

dtac accelerate batch 7 forms up A Academy program to help Thai Series A round startups become unicorns

dtac accelerate points out that 90% of Thai startups get caught in Series A round of funding. The A Academy program is launched to help Thai startups get closer to the VCs. Improving quality of life for Thai people by connecting technologies from startups to create the 5G ecosystem. February 20, 2019 – dtac accelerate introduces the batch 7 with a new program, A Academy, for startups that receive Series A round of funding by venture capital and corporate venture capital firms between 1 - 15 million USD or 33 – 495 million THB. The program helps create opportunities for Thai startups, that are struck with Series A bottleneck, to grow by getting closer to the funding sources in Asia and worldwide. Ms. Alexandra Reich, Chief Executive Officer, Total Access Communication PLC. or dtac, said “dtac’s greater ambition is to go beyond connectivity and build strong industry ecosystems that can support 5G sustainably. dtac accelerate is key to this mission, as startups constitute critical building blocks to the industry verticals we are invested in, such as smart farming and smart vehicles. dtac accelerate also supports our internal transformation very directly, providing mentorship for our employees to embrace more agile ways…

dtac promises not to stop taking good care of customers by launching a campaign ‘Ying Yoo Ying Rak Kan ‘with the smartphone discount up to 3,000 baht

January 25, 2019 - Total Access Communication PLC. or dtac has launched a campaign ‘Ying Yoo  Ying Rak Kan ‘ (the longer you stay, the more we love you) for current customers who want a new smartphone with a special package. The campaign is applied to both prepaid and postpaid customers who have been with dtac for at least 18 months. Eligible customers can convert their Age of Used (AOU) with dtac into discount up to 3,000 baht when purchasing a smartphone valued at least 5,000 baht and 3,000 baht for postpaid and prepaid customers, respectively. Customers can exercise their rights at dtac center nationwide and dtac online store. To check the discount privilege, please call *234#. The campaign starts from January 25 to February 28, 2019.  For more details and conditions, please call dtac center at 1678 or visit www.dtac.co.th. Hot smartphones that allows customers to convert their AOU with dtac into handset purchase discount. Samsung Galaxy J6+ only 1,990 baht from 5,990 baht retail price with monthly package starting at 699 baht without any advance payment. Vivo V9 only 1,990 baht from 7,999 baht retail price with monthly package starting at 899 baht and 3,000 baht advance payment. Samsung Galaxy A7 only…

dtac and Telenor first telco to launch digital solution with Google for Android users to ease data top-up

January 7, 2019 -  dtac and Telenor Group is working closely with Google to make it easier for dtac and Telenor’s subscribers to manage their mobile data usage and price plans. Through the new Mobile Data Plan functionality in Android, dtac and Telenor subscribers can manage their mobile data plans and receive relevant alerts when the user experience may be impacted by for instance low data balance. More and more time is spent using Internet on mobile devices. As customers reach the limit or expiration of their mobile data plans, connections are turned off, speeds are reduced, and it ultimately results in a poor experience. With Mobile Data Plan directly from Android, customers can manage their mobile plans, receive useful notifications such as when they need to update their data plan, and also see and purchase relevant offers tailored to their mobile usage, all directly from Android, without having to install an app. First telcos in the world Telenor Group companies dtac in Thailand and Digi in Malaysia are the first telcos in the world to launch the feature. “This will provide our customers who use Android devices with a better experience in managing their mobile data usage, more personalized offers,…

dtac will never stop – promising to its customers as for Celebrating the end of the year and ready to support the high demand during new year celebration 2019

December 17, 2018 – dtac CEO leading the team of dtac to promise that we will never stop, and will always develop and come up with new innovations for its customers. Preparing for the high intensity of the usage during the New Year Festival. “We will never stop” will not be the promise only from Alexandra Reich, CEO of Total Access Communication PLC or dtac, but it will also become the promise of all of dtac employees under the leading of their CEO to their customers. For example, the marketing staff promise that they will never stop new idea to be better products to their customers, the sustainability staff will never stop to come up with the technology that can benefit the community, the call center staff will never stop to smile to their customers, the service hall staff will never stop to provide the best services, the network staff will never stop to improve the network to become better. Moreover, dtac promise that it will never stop taking care of its customers during the New Year Festival. dtac is preparing its network for heavy traffic on New Year holidays to ensure customer confidence during their trips and vacations. dtac sets up…

dtac launches End of Year promotions for current customers with hot deals for popular smartphones starting at 990 baht

November 30, 2018 – dtac expresses appreciation to current customers with ‘Super Speed Super Sale’, End-of-Year sales for postpaid customers who have been with dtac for at least 18 months. Customers can buy a new smartphone starting only 990 baht without any advance payments. These smartphone hot deals has started on November 15, 2018 to January 3, 2019. Hot deals for 11 popular smartphones. Terms and conditions must apply. VIVO 81i only 990 baht from 4,499 baht. Wiko View2 Plus only 990 baht from 4,990 baht. Huawei Y7 Pro only 990 baht from 4,990 baht. Huawei Nova3i only 2,490 baht from 8,990 baht. Huawei Y9 (2019) only 3,490 baht from 6,990 baht. VIVO V11i only 3,490 baht from 9,999 baht. OPPO F9 only 4,490 baht from 10,990 baht. Samsung Galaxy S9 (64GB) only 13,950 baht from 27,900 baht. Samsung Galaxy S9+ (64GB) only 15,950 baht from 31,900 baht. Samsung Galaxy S9+ (256GB) only 18,950 baht from 37,900 baht. Samsung Galaxy Note9 only 23,900 baht from 33,900 baht. Super special deal!!! Purchase Samsung Galaxy Note9 for only 23,900 baht, get a Samsung 32-inch Smart TV (9,990 baht retail price) for free. Hot deals for popular smartphones are available now at dtac center…