Product & Services

dtac commits to 5G and more accessible, high-speed connectivity for all

February 18, 2020 – Today, dtac shared its 2020 business strategy, aiming to achieve vastly improved customer journeys and up to three-times-better data capacity across its network. dtac also announced its 5G plans for the year, with select locations in first half, 2020, and new services launching every quarter, from dtac@home on massive MIMO, to private business networks and content partnerships. “The addition of high-band spectrum to dtac’s portfolio, which already includes mid and low bands, will allow us to provide the high-quality data experience that will be critical to future networks. We have made a commitment to never stop improving our network and our customers now enjoy the fastest download speeds in Thailand.(1) With the acquisition of 26GHz spectrum and the continued development of our mid-band holdings, we are determined to bring new technologies and a better data experience for the many, not for the few,” said Sharad Mehrotra, CEO of Total Access Communication PLC or dtac. 2020 ROADMAP dtac is transforming its customer experience to make it more contextualized and personalized. Today, personalized, machine-learning-enabled recommendations in digital channels already account for 38 percent of topping sales. The recent overhaul of the dtac reward experience also brings localized…

asap Car Rental Teams Up with dtac SME to Provide a No.1 Car Rental Service for SME Businesses

February 6, 2020 – asap Car Rental works with dtac as a partner in communication technology to enhance efficiency in connecting backend systems, offering aftersales service, and providing smooth communication within organizations. To be a leader in long-term car rental service for companies, asap also adapts to the digital disruption by providing an online platform and offering a new service called ‘asap Go’ which customers can start driving with one touch via the application. Synergetic Auto Performance Public Company Limited, a service provider for asap Car Rental has been an option for long-term car rental, focusing on corporate customers, for over a decade. It has developed a service system over time. Nowadays, asap Car Rental is available for both corporate and individual customers. The company has more than 20,000 cars available, serving over 500 corporate customers throughout Thailand. Atiporn Rungruengrayapkul, Marketing Consultant of asap Car Rental, said that the business began from being a dealer for Toyota. Working with a lot of customers led to an opportunity of providing a long-term car rental service, which covers a 3-to-5-year rental. Having to manage companies’ cars in terms of finance and maintenance was a pain point for customers. Therefore, asap Car Rental…

dtac is back on the path to sustainable growth

28 January 2020 – Total Access Communication PLC. or dtac reported strong performance in 2019 with year-on-year growth in quarterly service revenues excluding IC in both Q319 and Q419 as well as significant net profit improvement year-on-year in 2019. The strong performance was mainly driven by consistent network improvements and better customer experience. Alexandra Reich, dtac’s Chief Executive Officer, said “The results in 2019 gave us a comfort that we are back on the path to sustainable growth. Our customer experience has significantly improved from our customer-centric network optimization. Our customers, both prepaid and postpaid, are responding well to our network improvements, our revitalized distribution as well as our efforts to create a more personalized user experience. Our strategic focus for 2020 will be on never-stop improving customer experience, further strengthening our network and readying the organization for the future.” Throughout the year, dtac has worked consistently to improve the quality and footprint of its mobile network. In 2019, approximately 4,700 base stations on TOT’s 2300MHz were added, bringing the total number of 2300MHz base stations to approximately 17,400. At the end of 2019, total subscriber base stood at 20.6 million with a subscriber loss of 560,000 during the year.…

dtac Announces the ‘National Bubble Tea Day’ to Offer Free 10,000,000 Pearls from dtac Reward

January 22, 2020 – dtac reward emphasizes the position as a leader in offering special deals on food and drinks in Thailand with the latest campaign ‘Tam jai pak took wan suk’ (ตามใจปากทุกวันศุกร์). Surprising offers including discounts, redemptions, and giveaways of beverages, ice cream, and desserts will be given to customers every Friday throughout 2020. Free bubble tea will be the first surprise of this campaign. On Friday 24th and 31st January, more than 100,000 cups of bubble tea, with a total value of over 5 million baht, will be offered for free. Lih Ren How, Chief Marketing Offer of Total Access Communication Public Company Limited, or dtac, announces this collaboration with the executives from dtac’s partners: Ochaya, KOI The’, and Tiger Sugar. At the start of this campaign, 10,000,000 bubble tea pearls, or about 100,000 cups of bubble tea, will be on offer to let customers enjoy #ตามใจปากทุกวันศุกร์. dtac customers can register to receive this privilege via dtac application and stay tuned for more special offers every Friday from dtac reward LINE official account, dtac reward Facebook, and www.dtac.co.th/dtacreward. Video dtac reward #ตามใจปากทุกวันศุกร์ FB Link post : https://web.facebook.com/watch/?v=2527131680878823

dtac never stops rewarding, introduces ‘Platinum Blue’ to uplift customer experience with ultimate privileges

Free car wash service will be introduced and offered to those premium segment Happy Friday has been introduced, offering special privileges every Friday throughout 2020 Customers are enabled to simpler browse and redeem privileges via dtac app 17 Jan 2020 – Providing extraordinary experiences to all 20.4 million of dtac pre-paid and post-paid customers, dtac never stops rewarding customers by revitalizing its customer relationship management program, dtac Reward, that match its customer lifestyles with extended ranges of ultimate privileges and optimal benefits. Platinum Blue is a newly introduced premium segment to delight our most loyal customers offering ultimate privileges – free car wash service that comes with parking lots at Thailand’s leading shopping centers nationwide. Along with device & accessories discount upto 20% respectively and enjoy 24-hour service Personal Assistant, free monthly beverage from well-known brands and roadside assistance at *1806. In addition, to refreshing our highest tier reward status, we are introducing a brand new program for our 20.4 Million dtac customers under the name Happy Fridays. With this scheme all dtac customers can enjoy special privileges every Friday throughout the year 2020. The first series of Happy Fridays special surprise will be on January 24th, 2020. How Lih…

dtac and Kbank Offer Additional Packages on the K PLUS App, Aiming to Serve Trending Lifestyles

Exclusive deal for CU students: the promotions are available via CU NEX application. December 11, 2019 – Tippayarat Kaewsringam, Chief Sales Officer, Total Access Communication Public Company Limited or dtac (right) and Vallop Vongjitvuittikrai, Executive Vice President, Kasikornbank Public Company Limited (left), collaborate to offer dtac users a new privilege that is the ability to add additional pre-paid packages via the K PLUS application, allowing users to access the special deals anywhere anytime. Additionally, students from Chulalongkorn University (CU) can get access to this privilege from the CU NEX application, which is a collaboration between the university and Kasikornbank. This offer aligns with the goal to create a ‘digital lifestyle university’ for CU students. The offers include discounted prices for the iPhone XS 64 GB, iPad mini 64 GB, iPad mini 256 GB, iPad Air 10.5 64 GB, and iPad Air 10.5 256 GB, plus a 36-month installment with 0% interest when purchased at the Chamchuri Square branch of dtac hall. This collaboration between dtac and Kasikornbank aims at offering digital experiences and special privileges to dtac users, whose lifestyles have shifted to being more digital-centric. According to the data from the Kasikorn Research Center, the number of mobile transactions…

dtac Works with Shopee to Launch a Campaign for Online Shoppers as a 2020 New Year’s Gift for Prepaid Customers

December 9, 2019 – Chatchanun Wiwattanavarang, Head of Prepaid Thai Segment at Total Access Communication PLC, or dtac (left) , together with Suchaya Paleewong Marketing Manager, Shopee (Thailand) or Shopee (right) launched “dtac x Shopee,” a campaign for new prepaid customers catered to meet the demand for finding gifts for the coming New Year, Valentine’s Day, and Chinese New Year in 2020. New customers who register for Happy Net SIM cards will receive a 50-baht discount that can be used with any online purchase on Shopee. This campaign starts now until February 28, 2020. dtac launched the Happy Net SIM card in November this year and has received positive feedback since then. The success of the Happy Net SIM card rests with the fact that it is truly catered to meet the needs of prepaid customers, emphasizing on the use of the internet for integrated entertainment: social media, entertainment content, and online shopping. Prepaid customers these days do not limit their choices of entertainment available on the internet. Aside from watching movies and listening to music, online shopping is part of their entertainment as well according to the growth in online shopping in Thailand. For Shopee, over 95% of transactions…

Telenor outlines 10 technology trends that will shape 2020

December 4, 2019 – From the “Internet of Bodies” and Green Tech to DIY AI and trends in digital trust, a host of new technology solutions, along with complex Big Tech conversations, will make for a paradoxical and exciting 2020, says Telenor Research. In the last decade, mobile service providers, device makers and Internet companies built a virtual second world for us to live, work and play in – a digital one. At the start of this new decade, Telenor Group’s research arm believes that people will reflect more on how our real world and this new digital reality should safely and productively intersect. “Many of the trends we spotlight for next year show innovation charging ahead faster than ever, enabled by more access and more demand, as well as by revolutionary new tech platforms and sociopolitical forces,” says Bjørn Taale Sandberg, Head of Telenor Research. “At the same time,” Sandberg adds, “other trends suggest we are having a common technological epiphany, a kind of digital realisation. People are waking up and examining how and where technologies, including AI, Machine Learning, IoT, and new network innovations will best and most securely connect them with the people and things that matter…

dtac and 3BB enter into strategic partnership, marking historic synergy in Thai telecoms

The two internet providers join forces to foster customer services by leveraging mobile and fixed broadband for seamless connectivity December 3, 2019 - Total Access Communications Plc, or dtac through dtac Trinet and Triple T Broadband Plc, today announced their strategic collaboration by signing a Memorandum of Understanding on Business Cooperation Framework to maximize customer services and infrastructure sharing nationwide. The strategic collaboration will enhance both providers’ services, leading to additional revenue. The move is also aimed at maintaining existing subscribers and widening their subscriber base with more extensive services, benefiting both consumers and the telecom industry. Presently, dtac has a total number of subscribers of 20.4 million with more than 400 customer service points. It currently provides third and fourth generation mobile services (3G/4G) and is preparing itself to usher in the 5G era. 3BB has a solid foundation with quality fixed broadband and a variety of services, covering a wide range of segments, such as retail customers and corporate clients. 3BB has 3 million subscribers with more than 500 stores nationwide. The partnership is expected to maximize customer value and serve the digital lifestyle of Thai people. The MoU covers a partnership on promotion and marketing, leveraging multiple…

dtac Teams Up with CSC, Launching Big Sale Promotions to Bid Farewell to 2019 and Welcome 2019

November 28, 2019 – dtac and CSC (Computer System Connection International Co., Ltd.), one of Thailand’s top four smartphone distributors, partner together to offer exclusive deals on dtac products and services that include postpaid SIM cards, prepaid SIM cards, top-up packages, smartphones, and IT supplies and expand distribution channels for dtac customers. Customers can obtain these great value offers from all of CSC stores in Thailand. Tippayarat Kaewsringam, Chief Sales Officer at Total Access Communication PLC, or dtac, said, “dtac is determined to offer our customers the best experience from the point of sales to after-sales service. It is our top priority to make sure that our customers will receive only great experiences in all distribution channels. Our partnership with CSC is not only our strategy to increase our distribution channels but also our first step to expand this collaboration to working together as an official franchise in the form of dtac centers. For the first phase, we plan to open the first four to ten locations and aim to open more in order to reach more customers all over the country next year.” Pichai Neranartkomol, Chief Executive Officer of Computer System Connection International Co., Ltd., or CSC, said, “Computer…

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