Product & Services

1 April, 2020 - The COVID-19 outbreak is disrupting every aspect of our lives: how we educate our children, work together, and maintain social bonds. Every daily activity is now weighed against the imperative to stay healthy. To control the virus’s spread, social distancing is keeping us away from colleagues, friends and family. And yet, at this time of anxiety, staying in touch with them has never been more important. That’s why, at dtac, our promise to connect customers to what matters most is more critical than ever. Living under lockdown can be stressful, but dtac is working 24/7 to ensure that our 20.6 million customers need not worry about staying connected. dtac customers’ daily average internet usage has already soared from 9 hours to 12 this quarter. And more than 75 percent of that usage remains on social media and video streaming sites, which grew by nine and six percent respectively. But the fastest growth was in video conferencing and delivery apps, underscoring deep changes in our customers lives: High-traffic areas for data consumption is shifting from dense business districts to residential areas, where our customers need worry-free, secured networks for productivity apps and video conferencing, which saw double-…

22 March 2020 - Total Access Communications Plc or dtac today announced that it will shut down certain dtac Halls, customer service centers located in shopping malls across Bangkok, from March 22 to April 12, following the order issued by the Bangkok Metropolitan Administration (BMA). A list of the impacted shops can be found on dtac website CLICK Customers will still be able to do automated payment transactions at the shops. Referring to the BMA’s temporary closure for certain types of establishments (n.2), the BMA ordered the 22-day shutdown of shopping malls and venues of mass gathering in Bangkok as part of the efforts to reduce the spread of the COVID-19 outbreak. As always, dtac customers will be able to connect with dtac services through all online channels: The dtac app is available 24/7 for balance checks, price plan changes and add-on internet packages. You can download it via both Google Play Store and Apple Store. All purchases (e.g. mobile devices and sim) with free delivery can be made via dtac online store : https://www.dtac.co.th/device/ dtac call center will be on standby 24/7 via the following channels: dial 1678 for interactive voice recording (IVR, 3 Baht for each call, exclusive…

March 19, 2020 – No need to leave your house and no need to make a phone call! dtac offers convenient options for both prepaid and postpaid customers who top up add-on internet package. Simply buy from dtac application or go to http://dtac.co.th/s/netfco and select a package with free additional COVID - 19 insurance from March 9 - December 31, 2020. Lih Ren How, Chief Marketing Officer of Total Access Communication Public Company Limited, or dtac, said, “dtac extrapolates that the internet usage of dtac network will increase 15% from the beginning of the year due to the increasing demand for working at home or staying home during the COVID-19pandemic. In order to ensure that all activities at home will remain efficient, dtac offers digital service that allows our customers to buy the internet package conveniently. In addition to that, we provide free COVID-19 insurance for our prepaid and postpaid customers who top up the add-on internet package from March 9 - December 31, 2020.” Details of dtac add-on packages: Top up add-on 500 MB/30 days for 99 baht and receive COVID-19 insurance for 30 days with maximum coverage of 140,000 baht. (Automatic renewal will be applied.) For subscription of…

March 18, 2020 – dtac announced a COVID-19 Crisis Business Survival”toolkit for corporate customers. The solutions include an internet package to support work from home or alternate sites, in addition to COVID-19 insurance and a powerful network solution that allows secured remote connections to access corporate enterprise or cloud applications. Rajiv Bawa, Head of Business Group, Total Access Communications Public Company Limited, or dtac, said, “While every organization is working on business continuity plans to prepare options for their staff to work from home or from outside the offices, dtac found that corporate customers have two key concerns. The first one is about the internet speed and the second one is the secured remote connectivity when accessing data from outside of the organizations. We would like to support our corporate customers during this period so that their businesses will continue as usual and their services remain unaffected through our simple and secured connectivity solutions.”  “COVID-19 Crisis Business Survival” solutions from dtac are: 1.Worry Free Insurance From COVID-19 Add-on internet package 99 baht and free 1-year COVID-19 insurance from Sunday Ins Co., Ltd. and free 500 MB of data  2.Work at Home and Worry Free with Value Internet Package Apply for…

dtac is putting in place strong measures to ensure continued service in the case of an escalation of the COVID-19 outbreak Patterns of mobile usage are expected to change if more customers work from home. dtac in partnership with the Ministry of Digital Economy for Society will promote and support its remote work policy and COVID-19 spread mitigation efforts. March 17, 2020 - dtac has established a comprehensive preparedness effort, vowing to keep customers connected amid the escalating COVID-19 outbreak. dtac is preparing for changes and possible increases in mobile usage. At the same time, the company is rolling out a range of measures to limit exposure of its employees so that they continue to provide mobile services without interruption. Sharad Mehrotra, chief executive officer at Total Access Communication PLC or dtac, said: “As the coronavirus outbreak spreads and causes a series of serious disruptions, mobile connectivity becomes the most critical way for everyone to stay connected with loves ones, continue to conduct business and receive information from the government. This is why dtac has put in place measures to keep our customers and employees safe, while also ensuring reliable services.” MOBILE SERVICES MOST NEEDED If the COVID-19 outbreak escalates,…

March 13, 2020 – Total Access Communication Public Company Limited, or dtac, offers dtac Happy Tourist SIM Cards that will help track foreigners arriving from COVID-10 high-risk countries at Suvarnabhumi Airport, Phuket International Airport, Chiang Mai International Airport and Mae Fah Luang – Chiang Rai International Airport which fall under Airports of Thailand PCL from today onwards. Lih Ren How, Chief Marketing Officer at Total Access Communication Public Company Limited, or dtac, said, “dtac is ready to support government policy on keeping track of anyone who travels from high-risk countries to Thailand by using the mobile phone network. We collaborate with the Ministry of Digital Economy and Society (MDES) and the Office of the National Broadcasting and Telecommunications Commission (NBTC) to monitor everyone traveling from foreign countries, both Thais and foreigners. Everybody will receive COVID-19 screening from officials from the Ministry of Public Health and the Immigration Bureau. This procedure is to ensure public awareness, whether it be travelers coming to Thailand or Thai people, about COVID-19 tracking and precautions. dtac has set up a booth with staff who will offer dtac Happy Tourist SIM Cards for foreigners visiting Thailand at a screening checkpoint of the Department of Disease Control.…

12 March 2020 – In wake of the on-going threat of COVID-19 outbreak that has led to rising uncertainties, dtac has stepped forward to bring greater assurance to dtac customers, providing free additional coronavirus insurance cover to those customers who top up add-on internet package from March 8 to December 31, 2020. • You will get a maximum coverage of 140,000 baht diagnosis benefit once topping up add-on internet package of 500 MB lasting 30 days for 99 baht. Dial *496*1# for subscription (Automatic renewal will be applied) • You will get a maximum coverage of 255,000 baht diagnosis benefit once topping up add-on internet package of 5 GB lasting 365 days for 1,199 baht. Dial *496*12# for subscription More information http://dtac.co.th/s/tandc Once dtac customers complete the registration for COVID-19 coverage through the link sent by SMS, your add-on package will be automatically applied. The offer is limited for one phone number per one ID number. Customers are recommended to thoroughly and carefully study details of coverage and condition here https://easysunday.com/s/j8bnsdl    

March 5, 2020 - Penpa-Nga Suddhimondala, Head of dtac reward at Total Access Communication Public Company Limited, or dtac, together with the executives from three popular fried chicken brands: Achaya Kunathai, Marketing Manager at Chicken Time Co., Ltd. Namsuk Janthamrong, Marketing Manager at Mcthai Co., Ltd., and Chayapatra Thongcharoen, Managing Director at Rocks PC Co., Ltd. This one-off special partnership will last for the duration of the March promotion of ‘Tam jai pak took wan suk (ตามใจปากทุกวันศุกร์).’ This month the campaign offers ‘Three Choices of Fried Chicken’ and the promotion starts at 29 baht. The list of fried chicken includes: Bonchon – Buy any flavor of Size S Bonchon wings for 99 baht discounted from a regular price of 160 baht. McDonald’s – Buy a set of Gai Grob Tem Mc at 29 baht discounted from a regular price of 79 baht. Potato Corner – Buy a large size of Chicken at 29 baht discounted from a regular price of 65 baht. dtac customers can register to simply receive this privilege via dtac application on March 6th, 13th, 20th, and 27th 2020 with #ตามใจปากทุกวันศุกร์. dtac will offer surprising deals every Friday throughout 2020. The surprises available from top brands include…

March 2, 2020 – Boonsiri Frozen Products, a large distributor of cold storage solutions located in the northeastern region of Thailand. With the broadest range of products, this SME business works with dtac as a partner in technology. Their target is to transform the company into a lean organization, aiming to run the business with only 200 staff and focusing on using technology which will eventually lead to digital transformation. The goal is to increase the company’s value to multibillion-baht worth by this transformation. The Industry and The Challenges In Northeastern Thailand, it is not easy to find local markets that sell fresh produce at reasonable prices. Keeping these produces fresh until customers buy them is already a challenge. Previously, no large entrepreneurs were focusing on this industry until Boonsiri Frozen Products started. The company is the first cold storage distributor that elevates the industry in this region to the next level. From fresh produce offered at local markets, Boonsiri Frozen Products installs their cold storage units in every province in this region and imports quality frozen food from around the world. Examples of their frozen products are mackerel, squid, pork cuts, beef cuts, and silkworm chrysalis. The frozen products…

“Naming the unnamed CHO” contest has been kicked off. The winner will have a chance to get a special prize, Samsung Galaxy S20 Feb 21, 2020 – Total Access Communication Plc or dtac today introduced a newly appointed executive position, Chief Happiness Officer, who will play a vital role in communicating dtac brand with sincerity, honesty, simplicity and humanization, delivering happiness to all dtac customers. How Lih Ren, Chief Marketing Officer at Total Access Communication Plc or dtac, said: “Our Chief Happiness Officer has a unique characteristic that is designed with full of liveliness, joy, fun. He is very helpful, inspiring and encouraging. His key responsibility is to deliver happiness and joy to people. You can meet him at any dtac channels – website, dtac mobile application and dtac reward channel – from now on.” Today, dtac has launched a new campaign, “Naming the unnamed CHO” to officially introduce its new position of CHO. Potential CHO names can be suggested via  https://www.dtac.co.th/campaign.html by filling out the form, which include CHO possible name, your full name and phone number. dtac customers can join a campaign and enter a suggestion in both Thai and English language from Feb 21 to Mar 1.…