Product & Services

dtac reports sequential profitability growth despite dent in revenues due to COVID-19

15 July 2020 – Total Access Communication PLC. or dtac reported performance for Q220 with quarter-on-quarter and year-on-year decline in quarterly service revenues excludinginterconnect charges as a result of full pressure from COVID-19, but with healthy growth in EBITDA and net profit driven by cost optimization capability Sharad Mehrotra, dtac’s Chief Executive Officer, Total Access Communication PLC. or dtac said “The second quarter was marked by the peak of the COVID-19 pandemic, including a month-long shop closure and nationwide lockdown. The crisis translated into a direct impact on revenues from the tourist and migrant segments, international roaming and new acquisition, and overall decline in customer spend. The situation has led to changing customer behavior in terms of data usage and adoption of digital channels. We took priority in connecting people through our reliable network and providing relevant offerings for the new normal, while supporting broader society through various relief initiatives. Having remained 100% operational throughout the crisis, we are now in a position to accelerate our digital transformation.” At the end of Q220, total subscriber base stood at 18.8 million with a subscriber loss of 835k during the quarter from COVID-19 situation. Subscriber loss is on account of lower acquisition…

dtac Jaidee pharmacy vouchers to broaden access to licensed pharmacies

Newly launched e-vouchers make visits to a licensed pharmacist more affordable Pharmacists will be invited to join the platform, where customers can purchase discounted vouchers. June 29, 2020 – Due to growing health concerns and financial hardship, dtac is tackling the issues of self-medication and fake drugs. The Jaidee pharmacy vouchers are valid at participating pharmacies and can be purchased at discounts of up to 50%. Under this scheme, dtac customers both prepaid and postpaid can purchase vouchers worth up to 200 baht for 89 baht, while vouchers worth up to 300 baht cost only 150 baht. The e-vouchers can then be redeemed at participating drug stores by showing the confirmation SMS. The campaign lasts until Dec 31, 2020. For more information, visit www.dtac.co.th/s/Evoucher. At the same time, dtac is also opening an application for certified pharmacies nationwide to join the project. Pharmacists can visit http://bit.ly/arincare or dial 064-226-6888 for details. How Lih Ren, Chief Marketing Officer at Total Access Communications Plc or dtac, said: “dtac starts from the challenges our customers face in their daily lives and then looks for solutions that empower them. Jaidee pharmacy vouchers bring health and peace of mind to customers who are often outside…

dtac and NetFoundry launch virtual networks for the new normal

June 22, 2020 – dtac is now offering a virtual network solution for businesses that is faster and more secure than existing hardware and VPN offers. dtac Business SmartConnect powered by NetFoundry operates under a novel model dubbed, “Network as a Service (Naas),” which is ideally suited for the post-COVID-19 world. It allows employees and businesses to reliably and easily connect to cloud, boosting their performance and efficiency. Rajiv Bawa, Chief Business Group at Total Access Communication Plc or dtac, said “dtac is committed to empowering businesses and driving growth through three key principles: trust, simplicity and honesty. To overcome business challenges and achieve their business goals in this challenging time, we’ve been developing a wide range of solutions that help businesses cope with the new normal.” dtac’s new service, SmartConnect powered by NetFoundry, can connect distributed applications in any cloud, on any device and anywhere. dtac is the first and the only connectivity provider in Thailand to a cloud-native, highly-secured, and performant option that requires no hardware or and without the need for outmoded networking methods such as VPNs. In addition, users can access their cloud-based data up to 10 times more quickly than traditional networks, with the extra…

dtac offers unlimited, full-speed internet and IoT solutions for health industry

June 16, 2020 – As part of its #bettertogether campaign, dtac is supporting all healthcare professionals with free and special charges for data services. Its latest offer grants all its corporate customers in the healthcare industry free unlimited-speed internet for three months. Magnus Muller, Head of B2B SME Division, Total Access Communication Plc. or dtac said “dtac’s mission is to empower businesses in Thailand to use digital channels effectively. With the #bettertogether campaign, we are focusing on our frontline heroes in the healthcare industry to ensure they have unlimited, full-speed internet connectivity solutions to do their jobs in the best possible conditions. Mobile connectivity, IoT and digital channels can help these businesses and professionals better serve patients, stay safe, and save both time and costs.” New business clients in the healthcare industry can also register for dtac’s WorryFree SIM package, starting at 599 baht/month, until July 31st, 2020, and get the same free unlimited-speed internet benefits. dtac is also launching Internet of Things (IoT) solutions specifically for the healthcare industry, such as GPS tracking used for ambulances, telemedicine, and mobile medical equipment. For more information, visit https://www.dtac.co.th/business/ , call 088-188-1678 or dial *1806 for dtac numbers. Magnus Muller, Head of…

HUAWEI nova 7 SE 5G flagship smartphone with AI camera available for pre-order at dtac

Price starts at THB 5,990, down from the original price of THB 11,900 June 12, 2020 – Total Access Communication Public Company Limited or dtac and Huawei Consumer Business Group Thailand are offering a 5G experience on the HUAWEI nova 7 SE 5G at promotional prices. The smartphone is available for pre-order at discounted prices, starting at 5,990 baht, down from the original price of 11,900 baht. This offer also includes premium gifts with a value of 2,177 baht. The special promotion marks the launch of two 5G smartphones from the nova 7 series: HUAWEI nova 7, a smartphone with top-end specifications that will fulfill the needs of heavy gamers, and HUAWEI nova 7SE, a top-performing value smartphone with an AI-powered, quad-camera system. The flagship devices are officially launching 12th June 2020. HUAWEI nova 7 and HUAWEI nova 7SE are 5G-compatible smartphones which can use all networks in Thailand. The devices will offer a complete 5G experience and cater to every need. In addition to their great value and high-speed network capabilities, these smartphones come with a superlative camera, lag-free gaming and brilliant screens. Customers can pre-order from 12th June at 7:30 PM until 21st June 2020, or reserve through…

dtac reward supports stay-at-home boom in digital channels

‘Tarm Jai Pak Took Wan Sook’ campaign adds news 100-baht discounts for food delivery from select restaurants every Friday this June June 10, 2020 – Compared to before the lockdown, dtac has seen over x5 growth in the use of its online deals for dtac reward users on the dtac app. To keep up with customers’ demand for ordering from the safety of their homes, the #HappyFriday (#ตามใจปากทุกวันศุกร์) campaign is declaring a “foodie state of emergency.” In June, dtac, foodpanda, and three partner restaurants—SWENSEN’S, au bon pain, and Bonchon—are offering 100-baht discounts when ordering from these restaurants via the foodpanda app. The offers are available every Friday this month, on June 5th, 12th, 19th, and 26th 2020 for both dtac prepaid and postpaid customers who are Platinum Blue members, Gold Members, and Silver Members (to check your status dial *140# for free or consult the dtac app). Penpa-Nga Suddhimondala, Head of Loyalty (dtac reward) at Total Access Communication Public Company Limited or dtac, said: “In the past two months, we have altered the campaign strategy to better match the stay-at-home trend and prevent the spread of COVID-19. With our food delivery partner, we offered special deals between April and May,…

dtac warns customers not to share OTP

June 2, 2020 – dtac warns its customers to stay vigilant against phishing scams, offering services from dtac and asking for password required for transactional banking. According to the recent news about a pharmacist who received a call from a scammer, claiming to be a mobile operator and informing her that there was a duplication in her phone number. The scammer offered to fix this problem and the victim believed, which led to sharing OTP (One-time Password) used to provide security in online transactions. The victim’s OTP was later used for e-banking, transferring money to the scammer’s account as reported in the news. Due to the recent incident and other possible scams, dtac urges customers and the public to be watchful for this kind of contact and be careful in all channels risking online scams. dtac confirms that the company has no policy in asking for an OTP sent to a customer’s device. dtac employees only contact customers through the official dtac channels: Call Center 1678, Facebook dtac, and Twitter @dtac. During the COVID-19 pandemic, dtac has urged customers to be vigilant through all forms of communication, including press releases, Facebook, LINE, and Twitter and has made sure that this…

dtac Teams up with Seekster, Offering Corporate Customers and SMEs a THB1,100 Disinfection Service for Free

May 22, 2020 – Thanat Manunyapatr, Head of Sales & Channel Performance at Total Access Communication Public Company Limited or dtac (left), together with Sahib Anandsongvit, CEO and co-founder of Seekster(right), a cleaning and maintenance service platform launch a package to lessen worries while companies are working from home. This package will ease the burden from cleaning and disinfecting in offices for businesses scheduled to return to the office after more than two months of working remotely. To offer a service that aligns with the current situation of COVID-19, corporate customers registering at least three numbers with dtac are eligible for the disinfection service at a value of 1,100 baht. This package is applied when customers registering for new numbers or additional numbers with dtac WorryFree SIM cards that come with promotional packages starting at 449 baht/month from 22nd May – 30th June, 2020. dtac corporate customers will receive 1,100 baht voucher and be able to choose the services from the following options from Seekster: 2 times of 2-hour general cleaning service or 2 times of 18,000-BTU A/C cleaning service for a total value of 1,098 baht with 2 baht remaining. Double package of 2 times of 2-hour cleaning service…

dtac #bettertogether campaign gives back to healthcare workers and volunteers with free internet, shows unity in the “new normal”

May 20, 2020 – dtac is supporting doctors, nurses, other healthcare workers and Village Health Volunteers (VHVs) all over the country by offering them unlimited internet for three months. It is part of a wider #bettertogether campaign to boost morale and encourage unity in the “new normal.” All healthcare workers using dtac monthly postpaid plans can register for this special privilege via the dtac application from May 20th – June 10th, 2020. The dtac app is available at http://dtac.co.th/s/vqIMV dtac is also encouraging the public to participate by sharing video clips which will be posted on all dtac social media channels on 20 May 2020 (Facebook, LINE, YouTube, Instagram and Twitter). The video clip show influencers expressing their gratitude to healthcare professionals in their unique style, featuring @sindy_pwoong (Ping Pong) @paloyh (Ploy Horwang) @บ้านกูเอง@ohnsri1000 @theniti (Pompam) To participate, everyone is encouraged to share the videos and tag their posts #Dtag #แท็กต่อให้ทีมพี่หมออารมณ์ดี #แท็กต่อเน็ตฟรีให้ทีมพี่หมอไม่อั้น. Together, the posts will be a powerful testament to how grateful Thailand is for the long hours and hard work they must put in, in addition to being most exposed to risks of infection. As a sign Thailand is ready to begin a new chapter after the COVID-19…

dtac urges customers to stay vigilant against online gaming scams

May 19, 2020 - dtac is warning its customers against an increasing number of phishing scams. In some instances, scammers falsely claim that they are dtac employees through Facebook Messenger, asking to help customers for a balance check or providing special offers., The scammers will ask for the customer’s phone number and purchase content (such as in-game items) billed to that number. The content provider then sends a One-Time-Password (OTP), usually a four-digit number, by SMS to the victim. The scammers then ask the victims to share the OTP as part of the false dtac service. With the OTP, purchase of the items is confirmed and billed to the victim’s phone number but the scammer keeps the purchased items. Victims may not notice until they receive their phone bill. The full process is as follows: The scammers create a fake account claiming to be a dtac employee, copying dtac logos and artwork from various online sources. The scammers reach out through Facebook Messenger in order to offer very attractive special deals. The scammers ask for the customer’s phone number. The scammer buys online content (such as in-game items) online and bills them to the victim’s phone number. Once the application is…

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