Press Releases

dtac will offer the most advanced iPhone lineup ever

9 September 2022 -dtac will offer the most advanced iPhone lineup ever with iPhone 14, iPhone 14 Plus, iPhone 14 Pro, and iPhone 14 Pro Max, the new Apple Watch Series 8 and Apple Watch SE with groundbreaking technology and performance, Apple Watch Ultra with a completely reimagined design and extraordinary new capabilities, and the second generation of AirPods Pro, the most advanced AirPods yet. Customers will be able to pre-order all iPhone models beginning 9 September 2022, with availability for iPhone 14, iPhone 14 Pro and iPhone 14 Pro Max beginning 16 September 2022, and 7 October 2022 for iPhone 14 Plus. Customers will also be able to order Apple Watch Series 8, Apple Watch SE, and Apple Watch Ultra soon. For AirPods Pro (2nd generation), customers will soon be able to order online. For more details please visit https://www.dtac.co.th/apple/iphone-14-pro

Telenor Asia Study Reveals 5 Key Trends for Continued Surge in Time Spent on Mobile Devices

Surge in digital adoption shows no sign of slowing down: Three in four expect usage to increase, with Thai respondents leading this trend. Gen Z and Millennials fear they are overusing technology and lack the skills to keep pace with digital acceleration. Nearly all (93%) have major concerns about privacy and security, but Thailand has lowest level of concern at 75%. Three in four are optimistic about the potential for mobile connectivity to help them to lead more sustainable lives. Nine in 10 believe mobile connectivity improves financial, healthcare and education access. 7 September 2022 – People across Asia are united by a firm belief that connectivity empowers them with more economic opportunity, daily convenience, and greater access to essential services, according to Telenor Asia’s new “Digital Lives Decoded” study. The study, released in conjunction with Telenor’s 25th anniversary in Asia, surveyed over 8,000 mobile internet users across eight countries (Bangladesh, Indonesia, Malaysia, Pakistan, Philippines, Singapore, Thailand, Vietnam) in South and Southeast Asia. The survey revealed a common appreciation for the benefits of an “always-on” life, where mobile connectivity enriches relationships and delivers convenience and makes it easier for people to participate in the digital economy. A resounding 93%…

dtac Alert Customers On How To Spot Scammers

2 September 2022 – Total Access Communication PLC or dtac advises customers not to respond to social media messages posing as dtac Facebook page, dtac Line, or dtac Line Call Center accounts and claiming to offer significantly discounted subscription packages. Such offers are scams not originating from dtac official social media accounts. How to distinguish between dtac official social media accounts and fake ones: If you get a message via Messenger from someone claiming to be from a dtac Facebook account: dtac's official Facebook page has more than 4 million followers. In the chat box, behind the word dtac, there must be an icon of the correct symbol surrounded by a blue circle. dtac do not allow employees to use their personal Facebook account to contact any customer under any circumstances. If you get a message via Line from someone claiming to be from a dtac Line account: dtac official Line account will show a green or blue shield symbol denoting a verified official account. Beware of ones with a grey shield symbol, as those are not official accounts and can be easily faked. Fake Line accounts often initiate customer contact and ask for personal information. dtac's official LINE account…

dtac Business Launches New Features of MPBX, Highlighting Data Analytics to Create Better Customer Experience in the Social Commerce Era

The survey found that over half of consumers switch brands immediately once they have negative experience The latest version of dtac OneCall MPBX brings additional efficiency with lower cost and more flexibility Aug 29, 2022 - dtac Business has launched the upgraded version of dtac OneCall MPBX, a private telephone network, highlighting five key features which include analytics and measurement that allows businesses to offer personalized service and better customer experience. The move aims to empower SMEs and large enterprises in transforming their business in the social commerce era where customer behaviour has changed significantly in response to the Covid-19 pandemic. Siriya Mongkolchan, Head of B2B Product Development, Business Group, Total Access Communication Plc or dtac, said Covid-19 has reshaped the landscape of consumer behaviour with four prominent trends which are here to stay, including always-connect, the new ‘want-it-now’ customer culture, always-share experience and higher brand engagement. “In this fiercely competitive business environment, a remarkable customer experience, together with attractive pricing and products, is critical to sustained growth. A positive customer experience promotes loyalty, helps to retain customers, and encourages brand advocacy, bringing new opportunities to expand the customer base” said Ms. Siriya. Building Positive Customer Experience with dtac OneCall…

dtac notifies the Stock Exchange of Thailand after convening the Board of Directors Meeting to consider the extension of period for holding the Joint Shareholders Meeting regarding the amalgamation

26 August 2022 – Total Access Communication PCL or dtac has submitted a notification letter to the Stock Exchange of Thailand after the Board of Directors Meeting today. The Board of Directors approved holding an interim Joint Shareholders Meeting No. 1 on 3 October 2022 in order for the shareholders of dtac and True to consider extending the period for considering matters concerning the amalgamation at a subsequent Joint Shareholders Meeting. Based on relevant NBTC notifications, NBTC guideline on mergers and past practices of the NBTC considering merger transactions, the NBTC was expected to issue its final report on the proposed amalgamation within 90 days from the date of submission of the amalgamation report. However, the NBTC is currently still considering the amalgamation. As a consequence, dtac and True may not be able to convene the Joint Shareholders Meeting within 6 months from the date on which the Extraordinary General Meeting of Shareholders No.1/2022 of dtac and the 2022 Annual General Meeting of the Shareholders of True approved the Amalgamation. Mr. Sharad Mehrotra, CEO of dtac, stated “We have supported the NBTC in its review of the proposed amalgamation since the notification was filed in January. We expect the amalgamation…

dtac’s Mission SAFE Targets No Severe Incidents for Tower Climbers

August 26, 2022 – dtac aims to repeat 2021’s achievement of zero deaths and severe injuries of telecom tower climbers with “Mission SAFE”, contributing to the company’s supply chain sustainability goals. As dtac strives to expand our network to enhance customer experience nationwide, the extensive deployment of base stations means more technicians on the job. On any given day, an average of 80 technicians - called “tower climbers” – scale telecom towers up to 100 meters in height as part of their job to expand or maintain the network. Working at such heights is an occupational hazard with the risk of falling leading to possible severe injury or even death. To maximize occupational safety and minimize risk and incidents, dtac requires all suppliers and partners for tower climbers to train and pass our tower climber course. Mr. Prathet Tankuranun, Chief Technology Officer of dtac, noted, “As a network operator, we not only strive to expand our network to enhance the experience of our growing customer base but also ensure the safety of all telecom tower climbers. dtac’s Responsible Business mantra ensures that the health, safety, and well-being of all our employees and those in our supply chain are equally looked…

Social Development and Human Security Ministry, dtac to Give Digital Skills Training to Indigenous Peoples

The pivotal partnership will primarily run across 24 villages from 7 groups of ethnic minority backgrounds, aimed at raising their income by 50% Aug 18, 2022 - Social Development and Human Security Ministry and dtac today signed a memorandum of understanding (MoU), forming a partnership to empower the indigenous peoples through digital and entrepreneurial training, with the aim to increase economic well-being and promote sustainable tourism. The pivotal partnership will primarily focus on 24 villages covering seven ethnic minority groups with outstanding products and will expand to cover 20 groups of indigenous peoples in three years. According to data from the United Nations, 47% of all indigenous peoples globally in employment have no education, compared to 17% of their non-indigenous counterparts. This gap is even wider for women. In addition, more than 86% of indigenous peoples globally work in the informal economy, compared to 66% for their non-indigenous counterparts. Indigenous peoples are nearly three times as likely to be living in extreme poverty compared to their non-indigenous counterparts. The estimated indigenous population in Thailand is around six million people, covering 70 ethnic groups across the nation and with the majority living in mountain townships of northern and southern Thailand. Mr. Anukul Peedkaew,…

Meet 360TRUCK, the Online Platform Driving Thailand’s Regional Logistics Competitiveness

360TRUCK has chosen dtac OneCall for its professional communications solution 17 August 2022 – Thailand has a unique geo-economic edge within ASEAN. Located in the very center of the region, it is well-positioned to serve as an important logistics hub that connects several surrounding countries. To maintain this important geographical advantage, Thailand must continue to develop sophisticated infrastructure and logistics management, despite the relatively high costs of doing so. Operator of 360TRUCK online logistics platform, ThreeSixty Supply Chain Co. Ltd. aims to help elevate the competitiveness of Thailand’s logistics sector. Moreover, 360TRUCK has chosen the dtac OneCall solution for its Mobile PBX, or mobile call center, service. This state-of-the-art solution meets the logistics leader’s hybrid communications requirements and facilitates prompt customer call handling. 360TRUCK Reduces Costs, Saves Time, Boosts Revenue Ms. Phraeophan Sarochwimolsin, Chief Marketing Officer and Co-Founder of 360TRUCK, explains that in logistics, preventing empty backhauls is critical to controlling costs. “Say you dispatch a truck full of goods from Bangkok to Chiang Mai, but it carries nothing back on its return trip to Bangkok – that is what we call empty backhaul, which is a waste of man-hours, resources, and energy." The 360TRUCK platform features a…

Chaipattana Foundation, dtac and NECTEC Team Up to Continue Research Project of Lingzhi Mushroom with 5G, IoT & Machine Learning

August 16, 2022 – The Chaipattana Foundation, dtac, and the National Electronics and Computer Technology Center (NECTEC), which is part of the National Science and Technology Development Agency (NSTDA), today inked the second phase of their co-research initiative into Lingzhi mushroom smart farming, brining 5G technology, Internet of things (IoT) and machine learning to the project following initial success in growing Lingzhi mushroom in single digit degrees Celsius. The initiative is conducted at the foundation’s Highland Agriculture Research and Development Project, Fang subdistrict, Chiangmai province, and is aimed at promoting digital and management skills through greenhouse cultivation among Thai farmers, resulting in a better quality of life and sustainable income generation. Dr. Sumet Tantivejkul, secretary-general of the Chaipattana Foundation, said, “This collaboration of the Chaipattana Foundation, dtac, and the NECTEC marks the continuity of our co-research that goes back to our first experiment in the winter of 2019. All of us contributed to a successful experiment and development of devices that controlled the mushroom’s greenhouse environment. Thanks to our efforts, the controlled environment came significantly close to the real environment that best supports growing Lingzhi mushrooms. Now, we have embarked on this new collaboration to support continued academic and manufacturing-technology…

NeuroGenius Helps Individuals and Corporations Harness the Insights of Neuroscience for Personal Growth and Satisfaction

NeuroGenius uses dtac OneCall solution to provide superior service to prospective customers 11 August 2022 – The most complex organ in the human body, the brain has been the subject of countless studies that have helped us understand why we are the way we are, and what makes people from each other. Thailand-based organization NeuroGenius harnesses the insights of neuroscience to analyze systems thinking, or how we think through our decisions. The company offers assessments, corporate trainings, and courses on systems thinking development with a view to support capacity-building for corporations and individuals. In fact, with dtac OneCall, a modern-day solution to handle customer calls professionally, NeuroGenius comes into daily contact with dozens of organizations and individuals who are eager to discover how these assessments and trainings can help them. Mr. Sira Noitippaya, CEO of NeuroGenius and an expert on brain function and systems thinking development, says, “Each day, a person makes 30,000 decisions – both consciously and unconsciously. Even the simplest action, such as picking up a pen, is considered a decision as the brain has analyzed and decided on an action to address a need.” While that may seem like an inconsequential decision, systems thinking development can…

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