Press Releases

dtac Supports Thailand’s 10 million Tourist Target in 2022, with Special Promotions for Visitors from India

dtac partners with AXA offers free dtac Happy Tourist SIM cards to Travel Insurance customers and free calls back home for visitors from India, 7 October 2022 – dtac supports the Thai tourism industry’s target to welcome 10 million visitors in 2022 with a new campaign, especially for visitors from India and other parts of Asia. Best value mobile call and data packages start at just THB 349, with 30 minutes of free calls to India for Indian visitors. Joining dtac in this campaign is AXA Thailand General Insurance, a global leading insurance company, which offers free dtac Happy Tourist SIM cards to Asian visitors who buy AXA Sawasdee Thailand inbound travel insurance. Mr. How Lih Ren, Chief Marketing Officer at Total Access Communication PLC or dtac, said “dtac found that in Q3 2022, Asians are starting to constitute a larger portion of visitors to Thailand and so we are adjusting our marketing strategy to match this trend. We offer Asian visitors the best value SIM cards as well as data and call packages in Thailand.” “Visitors from India have topped the tourism market as China is still maintaining a Zero COVID measure. India also enjoys the highest economic…

dtac and NBTC send their support to flood victims of Tropical Storm Noru, extending payment periods for dtac customers

30 September 2022 - During the heavy rains and floods from Tropical Storm Noru in the northeast and north of Thailand, dtac and NBTC have expressed their concern to the victims and have ensured that communication services remain available in order to contact relatives and receive updates on developing news. dtac has also offered postpaid customers in affected areas an extension of their payment due dates by five days. Prepaid customers will receive an additional five days of availability from September 30 to October 4, 2022, and dtac will send an SMS directly to applicable customers’ mobile phones. Prepaid and postpaid customers in Angthong, Chaiyaphum, Loei, Ayutthaya, Prachinburi, Sukhothai, and Tak are eligible for these benefits and can contact the dtac call center 1678 for more information. dtac has also organized teams to monitor service signals in the flooded areas in order to maintain cell sites. And closely monitor the situation 24 hours a day. dtac is going a step further by collaborating with the NBTC to prepare for impact alleviation measures post-flood and is ready to support any government agencies requiring access to help flood victims.

dtac Expedites Network Teams to Deploy Contingency Plans in Flood-Prone Provinces, Warning SMS Sent to Millions of Mobile Users at Risk of Floods

September 28, 2022 – dtac expedites its network teams to provinces at risk of widespread flooding due to incoming storms to ensure uninterrupted telecommunications through our contingency operation plans. These operations involve the mobilization of mobile base stations, power generators, and fuel in areas that may lose power from the impact of flooding and storms. In addition, we have prepared 4x4 vehicles and paddle boats to ensure logistics operations to and from impacted base stations when required. dtac is also working closely with the Department of Meteorology and the Department of Disaster Prevention and Mitigation to send alerts via its network. So far, dtac has helped send over 2 million text messages warning of possible flooding in 14 high-risk provinces where there are possible threats to the public and their assets. The government agencies have forecasted the following provinces to be at high-risk: Ubon Ratchathani, Amnat Charoen, Yasothon, Sisaket, Mukdahan, Roi Et, Surin, Buriram, Maha Sarakham, Nakhon Ratchasima, Chaiyaphum, Khon Kaen, Prachinburi and Nakhon Nayok. Prathet Tankuranun, Chief Technology Officer at dtac, said, "dtac wishes to send our heartfelt concern to all of those currently affected by the storms and flooding. We have mobilized teams of network technicians to at-risk…

dtac Wins YouTube Works Awards Thailand 2022 in the Force For Good Category for Disabled-Friendly Ad

28 September 2022 – dtac wins the Force For Good category of the YouTube Works Awards Thailand 2022 for our “go beyond (dis)abilities into possibilities together” campaign. The YouTube Works Awards Thailand 2022 celebrates and champions brands and agencies that produced the most compelling campaigns on YouTube. dtac’s "go beyond (dis)abilities into possibilities altogether” achieved a best-in-class ad recall lift and brand consideration with Click-Through-Rate at over twice the industry average. How to Communicate with the Disabled and Abled Persons Equally dtac learned to understand disabled persons and wanted to communicate what we know differently to the public – that disabled persons have abilities to overcome obstacles and limitations. The difference is that disabled persons striving to attain better lives needed more effort to overcome everyday challenges that other people take for granted. dtac respect these efforts and wish to offer disabled persons and their caregivers' additional support. To communicate our understanding of disabled persons to the general public, we sat down and discussed with our creative agency and production house how best to do this. Fortunately, we have a short-film talent to represent disabled persons – “Tan - Nicharee” who not agreed to be our presenter but also to…

How We Catch Call Center Scammers

20 September 2022 - Amidst the increasing call center and SMS scams, consumers are avoiding taking calls from unfamiliar numbers. However, have you ever wondered why we still receive SMS and calls from scammers non-stop, even though mobile operators, police and NBTC are taking serious actions with them? The dtac Anti-Scam Task Force reveals its strategy includes a Fraud Management system and the use of RPA (Robotic Automation Process) technology to track and identify call center scammers, leading to apprehension by law enforcement. Deep Dive in How We Catch Scammers dtac Anti-Scam Task Force compiles and analyzes multiple sets of data including complaints from our customers, data on call volumes, and network congestion which is then correlated to identify phones used for scamming. The task force is regularly reviewing its criteria to identify any missing links and improve its identification and suspension processes. When a phone used by a scammer is identified, all other numbers using the device are also suspended to minimize future threats. The task force is identifying proactive systems / controls to minimize the spam to its customers and involves a continuous process of improvement. Next, the details that have helped to suspend numbers can then be…

dtac X BMA Inspire constructive debate through “Battle for Better” in “BKK Ranger – Youth Power Transform the City” festival in support of #BraveAgainstCyberbullying

19 September 2022 – dtac is supporting the Bangkok Metropolitan Authority (BMA) in organizing the "BKK Rangers – Youth Power Transform the City” series of creative activities culminating in the “Battle for Better” debate. The debate aims to promote constructive discussion and critical thinking among Thai youth from BMA-operated schools on how to deal with cyberbullying. Join us for the 2 Big Debates On Sunday 25th September 2022, 16:00-17:00 Hrs., at the Thai-Japan BMA Youth Center in Dindaeng District for: The final round on the topic ‘How to end cyberbullying by embracing good morals rather than enforcing rules’ from Wat Pak Boh School and Mathayom Prachaniwet School A special debate between a youth team and adult team on the topic ‘Online culture – where adults need to open up and children need to listen’ The debates will also be broadcast live via dtac’s Twitter page, using the hashtag #BattleforBetter Creating Space for Constructive Debate to #EndCyberBullyingInOurGen dtac is collaborating with the BMA Department of Education to organize the first annual debate on #EndCyberBullyingInOurGen. This debut year has seen 96 students from 32 BMA schools participating. Prior to the debates, all participants were trained in debate and communication skills, analyzing topics,…

dtac to Offer All-New iPhone 14, iPhone 14 Plus, iPhone 14 Pro and iPhone 14 Pro Max

The iPhone 14 lineup is now available to pre-order and will be available at dtac shop starting September 16, 2022 15 September 2022 - dtac will offer the most advanced iPhone lineup ever with iPhone 14, iPhone 14 Plus, iPhone 14 Pro and iPhone 14 Pro Max, all with a durable and sophisticated design, superfast 5G, impressive camera upgrades, and vital new safety capabilities. iPhone 14 lineup and iPhone 14 Pro iPhone 14 and iPhone 14 Plus introduce new technologies and groundbreaking new safety capabilities, featuring two sizes — 6.1 inches and 6.7 inches.[1] The powerful camera system brings impressive upgrades and huge improvements to low-light photos, thanks to the enhanced image pipeline, Photonic Engine. Offering stunning video quality, both models also include a new Action mode for incredibly stable video, and Cinematic mode, now available at 4K at 30fps and 4K at 24fps. New vital safety capabilities — Crash Detection — help connect iPhone users with emergency assistance when they need it most, and with the A15 Bionic chip with 5-core GPU, gorgeous Super Retina XDR display, amazing battery life, industry-leading durability features, and superfast 5G, this lineup is more advanced than ever before. iPhone 14 and iPhone 14…

dtac Think Hai D x IT CITY x CSC Invite Customers to Properly Dispose of E-Waste to Help Reduce Landfills and Protect the Ozone Layer

15 September 2022 – dtac joins forces with IT CITY and CSC – two of the largest IT store chains in Thailand. With the rising demand in IT devices, the smartphone and IT device distributors have set a target to reach 440 branches nationwide by the end of 2022. In 2021, the sales of smartphones and IT devices accounted for more than 97% of their total sales. On World Ozone Day, dtac Think Hai D invites customers of IT CITY and CSC to properly dispose of their disused mobile devices and electronics at any of the #ThinkHaiD collection points at 25 branches of dtac service centers and 30 branches of IT CITY and CSC branches across Bangkok. The collection goal is 420,000 items of e-waste by the end of 2022. The collected e-waste will be properly recycled to avoid landfills, as landfill waste is responsible for methane emissions, which is 25 times worse in contributing to climate change than carbon dioxide emitted from activities like electricity generation, industrial operations, deforestation, and transport. Sharad Mehrotra, Chief Executive Officer of Total Access Communication Plc or dtac, said, “dtac set out 3 environmental targets: 1) Reduce greenhouse gas emissions by 50% within 2030;…

dtac Celebrates TISCO Foundation’s 40th Anniversary with #ThinkHaiD Zero eWaste

14 September 2022 – TISCO Foundation and dtac will jointly work together on reducing electronic waste by recycling under the #ThinkHaiD campaign with the aim to achieve zero waste. The partnership will also promote the Safe Internet campaign to increase digital immunity for marginalized children and youth, 4,040 children, under the support of the TISCO Foundation. Both activities will be held from November 2022 through January 2023 at the Cholpratan Anukroh School, Ayutthaya province. dtac aims to collect 420,000 pcs. by this year-endof electronic waste under the #ThinkHaiD campaign. Mr. Sadat Zaman, Chief Business Officer, Total Access Communication PLC or dtac, said, “dtac would like to congratulate the TISCO Foundation on their 40thanniversary. dtac, as long-standing telecommunications partner, is fully supportive of TISCO Group’s vision of sustainable development ensuring the community, society, and environment are cared for. TISCO Group’s policy is in line with dtac own’s 8 pillars of Responsible Business – two of which are Climate and Environment Management and Skills for an Accelerated Digital Future.” Mr. Sakchai Peechapat, Group Chief Executive of the TISCO Group, said, “TISCO is delighted to receive support from dtac on the 40th anniversary of our giving back to society. During the four decades…

dtac On Guard Against Possible Network Outages Due to Floods

Sept 9, 2022 - dtac has set up emergency measures to deal with potential network disruptions caused by floods nationwide. Technicians are on the ground across the flood-prone areas to keep customers connected. Prathet Tankuranun, Chief Technology Officer at Total Access Communication Plc or dtac, said: “As severe weather and extreme rainfall are hitting many parts of Thailand, dtac has prepared a number of emergency measures to keep our customers connected. Our technicians are on the ground, closely monitoring base stations in the affected areas, such as Rayong, Pichit and Sa Kaeo Provinces. We’ve mobilized emergency power generators and at key facilities and have prepared against possible base station outages to keep connectivity working at all times.” The company is also keeping a close eye on the areas where there is a high risk of flooding. The flood-prone regions include Pichit, Nan, Tak, Uthai Thani, and Phitsanulok provinces in northern Thailand, Rayong, Chanthaburi, Trat, and Prachinburi provinces in eastern Thailand, Nakhon Nayok, Phra Nakhon Is Ayutthaya, Siphon Buri, Kanchanaburi, Saraburi, Lopburi, Nakhon Pathom in central Thailand and Ranong, Nakhon Si Thammarat, Surat Thani, Phang Nga, Krabi and Phuket provinces in Southern Thailand. To keep our mobile base station working, dtac…

Filter by :

Sort by :