Press Releases

dtac makes the minimum payment for the revenue of 603 million baht under the customer protection period to NBTC

April 10, 2019 – dtac pays a minimum revenue of 603,806,875 baht from providing the service on the 1800 MHz and 850 MHz spectrum during the subscriber protection period between September 16 to December 15, 2018 after the expiration of concession on September 15, 2018 to the NBTC. dtac and CAT jointly submitted a protection plan to the NBTC on June 7, 2018 for the many subscribers still using 800 MHz and 1800 MHz spectrum, a bandwidth operated under a concession between CAT and dtac, which expired on September 15, 2018. The protection plan provided remedy measures to assure customers continuous services without any SIM blackout. Ms. Alexandra Reich, Chief Executive Officer, Total Access Communication PLC or dtac, said, “dtac makes the minimum payment for the revenue 603 million baht from providing services on 1800 MHz and 850 MHz spectrum under the customer protection period after received a letter of notification from NBTC. dtac emphasizes the benefits to customers of uninterrupted services and want to maintain service quality in accordance with relevant NBTC measures and announcements.”

Go on long holiday and travel the world with new dtac SIM GO INTER offering full-speed Internet and strong signal by top roaming partners around the world

April 3, 2019 – dtac introduces SIM GO INTER for travelers traveling to all continents 67 countries around the world. There are 2 types of SIM cards: 1) SIM GO INTER (Asia-Australia-America), 399 baht, 5 GB data for 10 days 2) SIM GO INTER (Worldwide), 899 baht, 4 GB data for 15 days. Customers purchasing SIM GO INTER (Worldwide) between March 15 and May 31, 2019 will receive 2 GB free data on top. According to the Thailand Tourism Intelligence Center, in 2017, the number of Thai outbound tourists was 8.83 million with 286.02 billion baht spending and the average staying of 6.4 days and the average spending of 6,537.08 baht per person per day ** More information is available at https://thailandtic.com/th/graph/outbound/index. The most popular destinations for dtac customers are China, Japan, Myanmar, Laos and Hong Kong, and the customer behavior reveals that they use more data services than voice in the following countries 1. China 2. Japan 3. South Korea 4. USA and 5. Singapore SIM GO INTER is getting popular among Thai travelers due to a wide range of top roaming partners, network coverage in major tourist attractions, including: China: China Mobile and China Unicom, offering complete coverage…

dtac joins forces with TOT and CAT to launch 5G testbeds, urges government to finalize spectrum roadmap prior to auction

dtac will conduct both lab and live testing of 5G use cases at two sites TOT to test “Smart Poles” for a shared 5G smart city infrastructure CAT to use 5G-equipped PM2.5 sensor to help tackle air pollution crisis April 1, 2019 – dtac has launched 5G testbeds at both Chulalongkorn University, in downtown Bangkok, and Kasetsart University’s Sriracha Campus in the Eastern Economic Corridor (EEC). The purpose is to test 5G use cases in collaboration with TOT and CAT, sharing resources and knowledge throughout the process. Testing equipment will also be provided by Ericsson, Huawei, and Nokia. In outlining Thailand’s path to 5G, dtac further urged the government to develop a spectrum roadmap comprising of high-, mid-, and low-band spectrum with a clear allocation timeline and spectrum refarming plan. Further recommendations include setting up an industry group to drive a sustainable 5G development plan, build 5G ecosystems, facilitate testing and identify key business opportunities. Mrs. Wannaphorn Dephasadin Na Ayudhaya, Deputy Permanent Secretary, Ministry of Digital Economy and Society (DE), said, “The government and the Ministry of Digital Economy and Society recognize the importance of developing 5G, which requires strong collaboration from all concerned parties. The government stimulates and encourages…

dtac kicks off device health check campaign, encouraging customers to tap the untapped network potential on 2300 MHz spectrum band

Those participants will receive 1 GB free data or discount coupon for dtac reward They will get a lucky draw to get free 3,000 smartphones Mar 27, 2019 – dtac promises never stop caring customers, launching a “Get device checked up and get lucky at dtac shop” campaign. The program is aimed at accelerate customers to migrate to 2300 MHz spectrum, allowing customers to get better experience. Those participant will get double chances to win the prizes with a total value of more than 12 million baht between Mar 25 and April 30 at dtac service center nationwide. Tipayarat Kaewsringam, Chief Sales Officer at Total Access Communications Plc or dtac, said: “After we’ve settled down the spectrum issue with a combined 110 MHz bandwidth in total, ranging from 900 MHz,1800 MHz, 2100 MHz and 2300 MHz frequency bands, it enables us to provide a higher internet speed via third and fourth generation of mobile services (3G and 4G), particularly 60 MHz bandwidth on 2300 MHz spectrum, the widest band available in the market today. With such technical improvement, there are a number of existing dtac customers never experience the cutting-edge 4G -LTE TDD technology under the commercial name called dtac…

dtac and Garena launch ‘Free Fire Thailand Championship 2019 Presented by dtac” to accelerate Thailand’s mobile e-sports growth

March 18, 2019 – dtac and Garena (Thailand) a leading online game and social platform, through which, users can access popular and engaging mobile and PC online games, officially launch “Free Fire Thailand Championship 2019 Presented by dtac” to address the popularity of ‘Garena Free Fire’ and to drive Thai gamers and e-sports to international stage. In addition, there are special offers for prepaid and postpaid dtac customers. By subscribing specific add-on internet packages, customers will receive free special game items. Moreover, by purchasing game items via ‘Pay via dtac’ in particular time period, customers will receive several special game items. Presently, the number of mobile gamers has been dramatically growing. According to Newzoo.com, throughout the year of 2018, the global gaming industry also grew considerably over 50% when compared to one of 2017. The main reason for the huge growth is the rising number of mobile gamers. Playing games via mobile phones is easily accessible anywhere anytime and not restricted to sex or age. Ms. Sukannee Lertsukwibul, Head of the Prepaid Market & Product Division at Total Access Communication PLC. or dtac, said, “dtac sees the strong trend of mobile gaming market, especially among dtac customers. Currently, more than…

SIX SKILLS CRITICAL TO BRIDGING THE DIGITAL SKILLS GAP

More than half the people on the planet use the internet, with more than 4.2 million users logging onto the web in 2018. As digital platforms become more sophisticated, the demand for technically skilled workers increases. From programmers to data scientists, the opportunities to pursue lucrative, engaging careers grow all the time. Yet these opportunities go disproportionately to men because of a persistent digital skills gap. Internet usage is 12% lower among women than it is among men, and that number more than doubles in some parts of the developing world. Despite the global ubiquity of mobile phones, 200 million more men than women own these devices. These striking disparities underlie the digital skills gap and ensure that it will persist until women and girls are given equal access to technology as men. As International Women’s Day approaches, Telenor and their global partners, Plan International, are exploring the reasons behind the digital skills gap and how women can move closer to parity. The Digital Skills Gap Runs Deep A lack of access to the internet and mobile devices only hints at deeper problems. There are many reasons for the digital skills gap, including cultural perceptions that run deep — and…

FINNOMENA startup from dtac accelerate and Krungsri Finnovate become Thailand’s number one robo-advisory platform

With transaction size over 6 billion baht from 1 million users and ready for Series B funding round March 5, 2019 – FINNOMENA, a leading wealth management Fintech and the most valuable startup in dtac accelerate batch 4, has collaborated with Krungsri Finnovate, one of FINNOMENA’s VCs and a subsidiary of Bank of Ayudhya, to develop crowdsourcing robo-advisory platform. The developed platform employs big data to process recommendations from investment gurus and users of the FINNOMENA and translate them to investment advices for Krungsri Security’s customers and other interested parties. This platform addresses the Thai Securities and Exchange Commission’s capital market development program for the open-source crowdsourcing platform as the Securities and Exchange Commission want to widely spread the investment knowledge to Thai people. FINNOMENA, Thailand’s number one investment advisory service, focusing on crowdsourcing robo-advisory approach, aims to have over 100,000 users with combined asset under its advice worth more than a billion baht. FINNOMENA also targets to seek the Series B funding within this year. Mr. Jessada Sookdhis, CEO and Co-founder of FINNOMENA, said, “The global trend of robo-advisors is to form collaboration between Fintech startups and financial institutions. The financial institutions offer a huge customer base, while Fintech…

What does it take to be a customer hero at dtac?

What do you think of when it comes to hero? Superman, Spirderman or Batman. Customer First Hero is the honored award organized internally in order to recognize those employees who are customer centric and care of them. In 2018, the judges has decided and awarded 8 teams of people with a variety of stories that reflect their customer centricity. Customer is Always the First Concern In six-month period of making dtac call application, we worked in red way technique. After the success in making dtac call application, Mr. Nuttha and team which received the Super Team award learned that creating new things was hard but to maintain and improve was even harder. At the beginning, customer hardly knew how to use this application and there were many issues about setting up the app for new user. Mr. Nuttha is a developer who is irrelevant to deal with customers directly. With his intention to help, he offered adding the new function in the app for developer to get direct feedback from customer. Therefore, it facilitates customers because developer will be able to cooperate with call center staff to solve the problem faster. This action satisfied many customers who use the app.…

dtac introduces fast and convenient e-receipt to customers

February 21, 2019 - Total Access Communication PLC. or dtac announces that the electronic receipt (e-receipt) will replace paper receipt starting on February 21, 2019. The e-receipt is convenient to customers as they can check on their receipts anywhere via SMS or emails. The benefits of e-receipt are listed as follows: Complete details Trackable feature Printable Environmental friendly (Less paper use) dtac has been using electronic invoice (e-invoice) for more than 8 years. The e-invoice and e-receipt address the customers’ needs as they can receive and access their information via digital channels. The electronic approaches can also reduce the use of paper. In 2018, 1.36 million customers switched from paper bills to e-invoices, helping reduce CO2 emission to atmosphere by approximately 1,228,000 kgCO2e, equal planting 136,432 trees.** This year we hope 6 million postpaid customers are subscribing for e-receipt. As a result, the amount of paper use could be reduced approximately 72 million sheets per year. Helping reduce CO2 emission to atmosphere by approximately 1,805,724 kgCO2e, equal planting 200,636 trees.** **Based on a calculation methodology of Thailand Greenhouse Gas Management (Public Organization) and the Stock Exchange of Thailand.

dtac accelerate batch 7 forms up A Academy program to help Thai Series A round startups become unicorns

dtac accelerate points out that 90% of Thai startups get caught in Series A round of funding. The A Academy program is launched to help Thai startups get closer to the VCs. Improving quality of life for Thai people by connecting technologies from startups to create the 5G ecosystem. February 20, 2019 – dtac accelerate introduces the batch 7 with a new program, A Academy, for startups that receive Series A round of funding by venture capital and corporate venture capital firms between 1 - 15 million USD or 33 – 495 million THB. The program helps create opportunities for Thai startups, that are struck with Series A bottleneck, to grow by getting closer to the funding sources in Asia and worldwide. Ms. Alexandra Reich, Chief Executive Officer, Total Access Communication PLC. or dtac, said “dtac’s greater ambition is to go beyond connectivity and build strong industry ecosystems that can support 5G sustainably. dtac accelerate is key to this mission, as startups constitute critical building blocks to the industry verticals we are invested in, such as smart farming and smart vehicles. dtac accelerate also supports our internal transformation very directly, providing mentorship for our employees to embrace more agile ways…

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