Press Releases

Srichand Partners with dtac SME to Become the Driving Force in Communication Solutions, Improving Cost Efficiency and Increasing Customer Satisfaction

November 7, 2019 – Srichand, a Thai beauty brand that has been in business for over seven decades, collaborates with dtac as a partner in communication solutions, expecting the partnership to be the driving force behind the lean organization by improving cost efficiency and increasing customer satisfaction. Srichand has been recognized for its success. The company started as a family business, selling beauty products in small, upcountry shops. Over the years, Srichand has been successful in increasing the product sales and expanding their distribution channels, making the brand become one of the leading counter-brands at prominent department stores. Last year alone the company made over 300 million baht from product sales. One of the reasons behind this success is that Srichand believes in collaborating with partners from various industries. The expertise from the partners provide what Srichand needs to make the business thrive. Goal and Strategy of Srichand Rawit Hanutsaha, Chief Executive Officer of Srichand United Dispensary Co., Ltd. and the third generation of the business, said that the success didn’t come from rebranding the logo and packaging, making it more modern; their strategy was different from others when they decided to rebrand a few years ago. The key factor…

Telenor Group and Thailand’s Digital Economy Promotion Agency join hands to empower ASEAN to tackle cyberbullying

First ASEAN Stop Cyberbullying Workshop aims to lay the foundation for a pan-ASEAN strategy to combat cyberbullying Bangkok, 31 October 2019 – An estimated 500 million young people in Asia are expected to be online by the year 2021, empowered by mobile and internet technology that are becoming ubiquitous in schools and homes. Even as smartphones and social media are creating a new world of opportunities, they also pose threats and risks as cyberbullying rapidly becomes an issue across the region, especially for vulnerable groups like the youth and children. In response to this trend, Telenor Group and Thailand’s Digital Economy Promotion Agency (depa) jointly hosted the first ASEAN Stop Cyberbullying Workshop in Bangkok today with the support of the ASEAN Secretariat. A first-of-its-kind regional initiative, the day-long forum gathered over 50 delegates from the public and private sectors, representing government, industry, international and non-profit organisations across Association of South East Asian Nations (ASEAN), to discuss how industry and government can work together to combat cyberbullying. Strategic focus on preventing cyberbullying Across Southeast Asia, national visions for digitalisation rely on the population being able to safely use the internet. Thailand, as the 2019 Chair of ASEAN, recognises that promoting safe…

dtac and Ericsson sign partnership for advanced network operations

October 29, 2019 Ericsson (NASDAQ: ERIC) and dtac (SET: DTAC) signed a partnership agreement today to launch an advanced, customer-centric network operations model starting from January 2020. Ericsson will be managing dtac’s network operations across the country with the Ericsson Operations Engine while dtac retains the network’s strategic planning and the ownership of its assets. The Ericsson Operations Engine, a data-driven approach powered by Artificial Intelligence (AI), will enable dtac to ensure next-generation connectivity and allow its customers to benefit from secure and reliable network performance as well as a constantly-improving user experience. This agreement involves the transfer of around 400 experienced professionals to Ericsson, who will continue to perform their current responsibilities to ensure a seamless transition. Alexandra Reich, CEO of Total Access Communication PLC, or dtac, said: “dtac has made significant network improvements in 2019. By partnering with Ericsson, we will be able to deepen our focus on customer needs and behaviors while we remain committed to developing a robust and fit-for-future network. We have been partnering with Ericsson for nearly 10 years and we are confident that this brings our network modernization to the next level as we prepare for 5G.” With increasing data traffic growth, automated…

dtac showcases sustainable 5G connectivity at Digital Thailand Big Bang 2019

dtac as Thailand’s first mobile operator operates 5G-ready Virtualized Core Network (VCN) Closed environment 5G-signal testing on 28 GHz spectrum on your mobile devices Introducing dtac@Home as an element of 5G technology. October 28, 2019 – 5G showcases, digital platforms of EV mobility, smart agriculture, and more social innovations will be exhibited at Digital Thailand Big Bang 2019, the government-hosted expo at Bangkok International Trade and Exhibition Center on 28th-31st October 2019. Alexandra Reich, Chief Executive Officer of Total Access Communications Plc or dtac, said: “dtac’s strategy is driven by the ambition to humanize digital technology for delighted customer experiences and the empowered society. 5G promises to provide significant benefits to citizens, business, and public sectors. To fully capture the benefits of 5G, collaboration between businesses and public agencies is strongly required to unlock a full potential and promote more inclusive Thailand. In support to 5G connectivity in the future, dtac has been exploring services beyond mobile connectivity such as EV mobility platform, smart agriculture. dtac’s showcases at Digital Thailand Big Bang Expo demonstrates our commitment and readiness to apply the advanced technology to benefit people’s lives in the connected society.” dtac pavilion at Digital Thailand Bigbang 2019 will showcase…

Top-up Promotion for dtac Customers Available on SCB Easy App, Including Paying with QR code at dtac Kiosks

October 25, 2019 – Tipayrarat Kaewsringarm, Chief Sales Officer at Total Access Communication Public Company Limited, or dtac,(left) and Natruedee Boonyarattapan, Executive Vice President of Transaction Banking Product Solution and Digital Platform at Siam Commercial Bank Public Company Limited,(right) announce the collaboration between dtac and SCB to offer the top-up promotion from dtac through SCB Easy App. The application allows dtac users to purchase the top-up for both their numbers and for others, making the purchase available anywhere and at any time. This collaboration also provides an option for monthly bill payments via dtac kiosks located in front of all dtac stores. Customers can choose to scan the QR code and pay from their bank account. This service saves time from waiting in line. Digital Services for dtac Customers Current dtac customers can purchase the prepaid top-up package for their own numbers or other numbers through SCB Easy App. Special offer exclusively for SCB customers includes an unlimited data package and free calls between dtac numbers along with double-speed internet, increase the speed from 4 Mbps to 8 Mbps. No additional or hidden costs for all of this. This promotion is available only from now until the 30th November, 2019.…

dtac accelerate Partners with the Expert in Financial Technology GB Prime Pay to Provide Online Payment for Startups

22 October 2019 – dtac accelerate announces their new partner, GB Prime Pay. The collaboration provides an online payment platform for startups powered by dtac accelerate, allowing new startups to offer complete payment options that facilitate the needs of Thai people today. Sompoat Chansomboon, Managing Director of dtac accelerate, said, “dtac accelerate is a program designed to help Thai startups, providing opportunities to these newcomers and allowing them to approach investors much easier. The goal is to enhance startup businesses. The program creates not only great financial opportunities but also chances to work with the first-rate mentors, who will be their consultants. The program also teams up with a several partners from different fields. This variety of expertise helps provide high levels of technology and marketing, leading to the business growth of these Thai startups.” GB Prime Pay, or Global Prime Operation, is an online payment gateway. Earlier this year, the company recently announced its new shareholder Workpoint Group. The business objective of GB Prime Pay is to be an online payment platform for all types of businesses, including small businesses, micro-enterprises, SMEs, startups, social commerce, e-commerce, and large companies. GB Prime Pay participates in dtac accelerate batch 7 by…

dtac is granted the Certificate of Membership of Thailand’s Private Sector Collective Action Coalition Against Corruption (CAC).

October 18, 2019 - Mr. Marcus Adaktusson, Chief Corporate Affairs Officer represented dtac to accept the certificate of Membership of Thailand’s Private Sector Collective Action Coalition Against Corruption (CAC).The membership will be functional three years since the approval date. dtac has been rightfully granted the membership by conducting the evaluation of anti-corruption to its executive level positions and employees. This act is to ensure that every employees carry their task transparently. The evaluation was submitted to CAC for consideration and CAC has granted the membership as dtac has been recognized for being the organization which emphasizes on transparency, clarity and Zero tolerance for corruption.

dtac Celebrates Thai Airways’ New Route Bangkok-Sendai, Offering Free SIM Cards to All Passengers in the First Flight

October 21, 2019 – To celebrate the occasion of Thai Airways launching their new routes: Bangkok-Sendai and Sendai-Bangkok, dtac is giving away free SIM cards to every passenger flying on the first, maiden flight. The passengers will receive full access to the quality service data provided for both calling and internet while travelling in Thailand and all the other 73 countries around the world. Sukannee Lertsukwibul, Head of the Prepaid Market and Product Division from Total Access Communication Public Company Limited, or dtac, (2nd from right) presents the dtac Happy Tourist SIM card and SIM Go Inter to Priyasiri Juathes, Vice President of Product and Guest Experience Department (2nd from left) and to Kittiphong Sansomboon, Brand and Advertising Department from Thai Airways International Public Company Limited (right). dtac Happy Tourist is Thailand’s no.1 SIM card for tourists. The SIM card is offered together with optional packages that suit everyone’s requirement and special privileges from dtac’s partners, exclusively for dtac Happy Tourist users. Furthermore, dtac also supplies SIM Go Inter for anyone travelling to other countries. The SIM card comes with an internet package pre-connected with quality service providers around the world. Aside from special privileges, the promotion for SIM Go Inter includes calls to Thailand and…

dtac hands Apple’s flagship handset – iPhone 11, iPhone 11 Pro and iPhone 11 Pro Max – to the first group of customers today

18 October 2019 – Tippayarat Kaewsringam, Chief Sales Officer, together with How Lih Ren, Chief Marketing Officer, at Total Access Communications Plc or dtac, has handed three new iPhone 11 models, of which iPhone 11, iPhone 11 Pro and iPhone 11 Pro Max, to the first group of dtac’s customers, who always put trust in dtac by preordering and buying iPhone models over the past years. After dtac announced the availability for pre-orders of the new iPhone 11 since Oct 11 via www.dtac.co.th, the customer feedback is overwhelmingly well with the tripled amount of pre-orders, compared with last year. Special offers for dtac customers include: Up to THB 9,700 discount with 0% monthly installments for up to 36 months or 5% cashback when buying the latest models of iPhone 11. You will get 30% discount for Apple accessories when buying iPhone with dtac Go package subscription, which allows you to get data rollover and 5 GB of data roaming with no charges. Special offers for those who buy iPhone 11: dtac Blue Member who subscribes for more than 12 months will get additional discount of 2,000 baht on top with no advance payments For those who subscribe for more than 12…

dtac returns to year-on-year growth due to network improvements

October 16 2019 – Total Access Communication PLC. or dtac reported strong performance in Q319 with year-on-year growth in quarterly service revenues (excluding interconnect fees, or IC). The turnaround was attributed to network improvements and continuous customer focus. Alexandra Reich, Chief Executive Officer, Total Access Communication PLC. said “The results this quarter mark an important milestone for dtac and are a testament to our focus on never-stop improving. We see that both post- and prepaid customers are responding well to our network improvements as well as our efforts to create a more personalized user experience. Our strategic focus remains on delivering a consistent network experience nationwide and delighting customers by understanding and delivering on their needs.” Throughout the year, dtac has worked consistently to improve the quality and footprint of its mobile network, doubling its rate of cell sites expansion. During Q3’19, the number of 2300MHz base stations reached 16,400, many of which operate on 4G TDD Massive MIMO 64T64R, a technology dtac was the first to deploy in Thailand. dtac also continued on the journey towards 5G by launching a test-bed at its offices in Chamchuri Square and upgrading its virtual core network. At the end of Q319, total…

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