How dtac Redefined Media Communication Amid the COVID-19 Crisis
The company has won 7 Media Awards from the Media Agency Association of Thailand in 2022 4 July 2022 – The COVID-19 pandemic created many new challenges for brands, prompting changes to the way companies communicate with consumers. These challenges stemmed from three significant developments: Consumers adopted digital behaviors at an unprecedented rate There was a significant rise in online purchasing and service requirements Healthcare and COVID-19 infection prevention became a top concern With these in mind, dtac adapted our communications strategy and began experimenting with novel, creative ways to reach consumers with the hope of also delighting them during difficult times. The efforts were recognized with 7 awards from the Media Agency Association of Thailand this year. More than award-winning, these campaigns have achieved dtac’s aim of creating widespread awareness and consumer reach in all regions of Thailand. dtac’s game-changing marketing communication strategies included the following approaches: 1. Using dtac app to introduce new offerings and services to consumer The dtac app became the key digital communication and engagement channel during COVID-19 lockdowns. The dtac app offers direct interactions between consumers and dtac which allows consumers to have a hyper personalized experience, with the opportunity to discover and…